Scheduling Coordinator - At home care- Aged Care & Disability

Work Initiatives; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Lumia Care in Melbourne is seeking a Scheduling Consultant for at-home care in the Aged Care & Disability sector. You will coordinate nursing shift bookings and match qualified nurses to client requirements while building strong client and staff relationships.

In a fast-paced environment you will respond to urgent staffing requests, manage availability and shifts, maintain accurate records, and strive toward service targets and growth of existing client relationships.

Qualifications

• Experience in workforce planning, scheduling, rostering or recruitment.
• Thrives in a fast-paced and high-volume environment.
• Able to manage multiple priorities and deadlines.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Enjoys problem-solving and thinking on their feet.
• Confident using technology and database systems.
• Motivated by achieving targets and positive outcomes.
• Healthcare, recruitment or agency experience is highly desirable but not essential.

Responsibilities

• Managing and coordinating nursing shift bookings.
• Matching suitably qualified nurses to client requirements.
• Building strong relationships with healthcare clients and nursing staff.
• Responding to urgent staffing requests and last-minute changes.
• Managing workforce availability and shift allocations.
• Maintaining accurate records and system updates.
• Working towards fill rate and service delivery targets.
• Identifying opportunities to grow existing client relationships.

Skills

Workforce planning

Scheduling

Rostering

Recruitment

Relationship building

Communication

Time management

Problem solving

Database systems

Education

Healthcare industry experience

Tools

Experience with databases

CRM software

Job description

Scheduling Coordinator - At home care- Aged Care & Disability

Scheduling Coordinator - At home care - Aged Care & Disability
About Lumia
At Lumia Care join our growing Aged Care & Disability at home care team, we're passionate about connecting exceptional nurses with healthcare providers who need them most. As one of Australia's leading healthcare staffing providers, we support hospitals and healthcare organisations with skilled nursing professionals, ensuring quality care is delivered when and where it's needed.
We're looking for a motivated and customer-focused Scheduling Consultant to join our Melbourne team. If you thrive in a fast-paced environment, enjoy building relationships, and love finding solutions to complex staffing challenges.
About the Role
As a Scheduling Consultant, you will play a critical role in ensuring our clients have access to quality healthcare professionals when they need them most.
You will be responsible for:

• Managing and coordinating nursing shift bookings
• Matching suitably qualified nurses to client requirements
• Building strong relationships with healthcare clients and nursing staff
• Responding to urgent staffing requests and last-minute changes
• Managing workforce availability and shift allocations
• Maintaining accurate records and system updates
• Working towards fill rate and service delivery targets
• Identifying opportunities to grow existing client relationships

No two days are the same in this dynamic role, and you'll be at the centre of delivering exceptional service to both our clients and healthcare workforce.
What We're Looking For
We're seeking someone who:

• Has experience in workforce planning, scheduling, rostering or recruitment
• Thrives in a fast-paced and high-volume environment
• Can confidently manage multiple priorities and deadlines
• Has excellent communication and relationship-building skills
• Is highly organised with strong attention to detail
• Enjoys problem-solving and thinking on their feet
• Is confident using technology and database systems
• Is motivated by achieving targets and creating positive outcomes
• Healthcare, recruitment or agency experience is highly desirable but not essential.

Why Lumia Care?
At Lumia Care, our people are at the heart of everything we do. We are committed to providing exceptional service, supporting our At Home Care workforce and helping our clients deliver outstanding patient care.
We foster a culture built on:

• Integrity
• Collaboration
• Accountability
• Compassion
• Excellence

Lumia Care is committed to creating an inclusive workplace where diversity is celebrated, respected and valued. We welcome applications from people of all backgrounds and experiences.