Client-Focused Admin Officer | Drive Care & Connections

BigRedSky Limited; Queensland; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging options

Employee assistance program

Work-life balance

Professional development

Community impact

Job summary

Carinity, based in Queensland, is seeking an Administration Officer to provide high-quality customer service and administrative support to Community Services. You will act as a key contact for clients, families and referrers, handling enquiries, intake administration and maintaining records.

This role focuses on compassionate, person-centred care, triaging enquiries and guiding prospective clients through initial engagement with Carinity.

Qualifications

• Experience in customer service, administration or clerical support roles.
• Ability to manage competing priorities and maintain attention to detail.
• Sound written, verbal and interpersonal communication skills.
• Current NDIS Worker Screening Clearance.
• Ability to maintain confidentiality and manages sensitive information appropriately.

Responsibilities

• Triaging and directing enquiries to the appropriate team members.
• Providing intake administration and supporting operational processes.
• Being a key contact for clients, families, representatives, referrers and community members.
• Supporting prospective clients through the initial stages of engagement with Carinity services.

Skills

Customer service

Administration

Attention to detail

Communication skills

Data entry

Confidentiality

Microsoft Office

Tools

NDIS Worker Screening

Job description

Carinity, based in Queensland, is seeking an Administration Officer to provide high-quality customer service and administrative support to Community Services. You will act as a key contact for clients, families and referrers, handling enquiries, intake administration and maintaining records.

This role focuses on compassionate, person-centred care, triaging enquiries and guiding prospective clients through initial engagement with Carinity.