Client Experience & Operations Specialist

Epiroc; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Mobility opportunities

Internal and external training

Job summary

Epiroc is seeking a proactive Training Centre Coordinator to act as the central point of contact for reception, client experience, and operational administration. You will manage training room bookings (internal and external), track course attendance, issue training certificates, and support events while ensuring facilities are well presented and ready for sessions.

You will welcome visitors, respond to enquiries, and help promote courses to drive enrolments and revenue.

Qualifications

• Experience coordinating training rooms and events.
• Ability to manage enquiries in person, phone, and email.
• Strong organisational and communication skills.

Responsibilities

• Serve as the first point of contact for visitors with a professional welcome.
• Manage reception area operations and maintain presentation standards.
• Coordinate internal and external training room bookings and logistics.
• Track course attendance, follow up on absentees, and issue certificates.
• Support events with host duties and catering coordination.
• Promote courses to walk-in clients and manage enrolments.
• Handle external venue hire enquiries, quotes, invoicing, and confirmations.
• Maintain promotional materials and training centre assets.

Skills

Reception

Client experience

Training coordination

Event support

Booking management

Catering coordination

Visitor management

Attendee tracking

Tools

Microsoft Office

Email & calendar tools

Job description

Epiroc is seeking a proactive Training Centre Coordinator to act as the central point of contact for reception, client experience, and operational administration. You will manage training room bookings (internal and external), track course attendance, issue training certificates, and support events while ensuring facilities are well presented and ready for sessions.

You will welcome visitors, respond to enquiries, and help promote courses to drive enrolments and revenue.