ERP & Operations Systems Trainer

Epiroc; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Epiroc Australia is seeking a Systems Specialist to build capability and drive consistent execution of operational processes and business systems across the Parts & Services Division. You will work with stakeholders to understand end-to-end processes and provide specialist guidance, training and ongoing support to users nationwide.

You will identify capability gaps, develop training plans, create user guides, and support ERP system readiness, data quality and reporting.

Qualifications

• Experience with ERP and other enterprise business systems in a complex operational environment.
• Strong understanding of end-to-end processes and how they are supported by business systems.
• Experience identifying capability needs and delivering structured operational and systems training.
• Experience developing training materials, user guides and competency assessments.
• Strong systems aptitude and ability to work across multiple business applications.
• Strong focus on process consistency, data quality, continuous improvement and user capability.
• Strong communication and stakeholder engagement across functions and levels.
• Willingness to travel nationally to support operations and training.
• Advanced Microsoft Excel skills.

Responsibilities

• Develop and maintain understanding of key operational processes and the business systems used to execute them.
• Provide training and support to employees on operational processes, system functionality and effective use of business systems.
• Identify training and capability needs across PSD and develop structured training plans to address gaps.
• Develop and deliver operational and systems training through face-to-face sessions, presentations and user guides across Epiroc locations nationally.
• Develop and administer competency assessments to validate employee knowledge and capability.
• Support the implementation of new systems including business readiness, training, user adoption and ongoing support.
• Promote consistent application of operational processes and system practices across locations.
• Provide day-to-day specialist support to users, resolving system and process issues.
• Support data quality and integrity across ERP and related business systems.
• Develop and maintain operational reporting to support business decision making.

Skills

ERP systems

End-to-end processes

Training & development

Microsoft Excel

Stakeholder engagement

Willing to travel

Tools

MS Excel

MS Office

Job description

Epiroc Australia is seeking a Systems Specialist to build capability and drive consistent execution of operational processes and business systems across the Parts & Services Division. You will work with stakeholders to understand end-to-end processes and provide specialist guidance, training and ongoing support to users nationwide.

You will identify capability gaps, develop training plans, create user guides, and support ERP system readiness, data quality and reporting.