Client Experience & Operations Administrator

Epiroc Group; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Global mobility opportunities

Training & development

Job summary

Epiroc, located in Perth, WA, is seeking a Client Experience & Operations Administrator to coordinate reception, client experiences, and training activities. You will manage room bookings, attendee tracking, and promotional materials while supporting events and venue hire.

You will ensure smooth daily facility operations, act as the main contact for visitors, and contribute to revenue through course promotion and strong customer service.

Qualifications

• Experience handling front desk receptions and visitor welcome.
• Strong customer service and professional communication.
• Organized administrative tasks; attention to detail.
• Ability to coordinate training rooms and events.
• Experience with venues, catering, and vendor coordination.
• Capacity to support multiple teams and stakeholders.

Responsibilities

• Be the first point of contact for visitors with a professional welcome.
• Manage reception area operations and ensure consistent coverage.
• Coordinate training room bookings for internal and external sessions.
• Track attendance, issue training certificates, and update clients.
• Support events, host sessions, and coordinate catering orders.
• Promote courses to walk-in clients and manage external venue hire.

Skills

Reception & Front Desk

Customer service

Administrative tasks

Event coordination

Vendor coordination

Facilities coordination

Tools

MS Office

Booking system

CRM

Job description

Select how often (in days) to receive an alert:

Client Experience & Operations Administrator

Functional area: Administration, Facilities & Security

Onsite or Remote: Onsite

Country/Region: AU

City: Perth

Location: Perth, WA, AU, 6000

Company name: Epiroc

Date of posting: Aug 5, 2026

This role will serve as the central point of coordination for reception, client experience, and operational administration. Responsibilities will include managing training room bookings (internal and external), coordinating course logistics and attendance tracking, issuing training certifications, supporting events and workshops, maintaining promotional materials, and overseeing day-to-day facility readiness (including room setup, catering coordination, and consumables management). The role will also act as the primary contact for visitors, welcoming guests, managing enquiries, and facilitating seamless client experiences, while supporting revenue generation through course promotion and external venue hire.

Key Responsibilities of the role:

• Serve as the first point of contact for all visitors, providing a professional welcome and guidance
• Manage reception area operations, ensuring consistent coverage and presentation
• Conduct visitor inductions and ensure all attendees sign in and out
• Respond to enquiries (in person, phone, and email) in a timely and professional manner
• Coordinate training room bookings for internal and external sessions
• Track course attendance, follow up on absentees, and update clients
• Issue and distribute training certificates
• Maintain and update training centre promotional materials
• Provide overflow administrative support to the PSD Team as required
• Prepare training rooms for courses, workshops, and conferences (set-up and reset)
• Support the delivery of events, acting as host and ensuring presenters and attendees are supported
• Coordinate catering orders and manage daily setup/pack-down for training sessions
• Ensure training spaces, reception, and kitchen areas are maintained to a high standard
• Promote training courses to walk-in clients and support enrolments
• Manage external venue hire enquiries, including gathering requirements, preparing quotes, raising invoices, and issuing confirmations
• Identify opportunities to enhance client experience and drive revenue generation
• Order and manage stationery, consumables, and merchandise
• Receive and distribute deliveries for the Training Centre and remote sessions
• Ensure adherence to opening and closing procedures for the facility
• Achieve a long-term sustainable relationship with the customer
• Act strategically
• Lead by vision
• Courage and integrity
• Business Thinking
• Think strategically
• Lead change management
• Communicate with influence
• Work within the Epiroc Way

Additional Benefits

• Flexible working arrangements.
• Support of a global company with mobility opportunities
• Internal and external training to help you thrive in your role

Epiroc offers fulfilling careers, generous benefits, and a unique opportunity to join a dynamic workplace where collaboration, innovation and commitment are the value we instill in all operations.

This is a rare opportunity for you to further build your career with Epiroc. Your passion belongs here!

We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more atwww.epiroc.com