Client Experience & Operations Lead — 9‑Day Fortnight

Element Business & Accounting Solutions Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

9-day fortnight

Birthday Leave

Job summary

Element Business & Accounting Solutions Pty Ltd is seeking a Client Experience & Operations Coordinator to act as the central connection between clients, the team, and daily practice operations. This role sits at the air-traffic-control level of client experience, driving non-technical admin and automation to support smoother accounting journeys.

You will respond to inquiries, determine needs, direct requests to the right people, and ensure follow-through.

Qualifications

• Experience in similar Client Administration/Practice Coordination role.
• Strong attention to detail and ability to manage competing deadlines and follow-ups.
• Confident written and verbal communication and genuine enjoyment dealing with clients.
• Comfort with technology and AI-enabled tools, curiosity about automation to remove repetitive work.
• Understanding that great client service also means keeping work moving, following up promptly and helping the practice operate efficiently.

Responsibilities

• Coordinate proposals and client onboarding, follow up signatures and information, and assist with ATO/ASIC administration.
• Coordinate the monthly billing process by gathering billing information from the team, identifying work ready to bill, preparing billing summaries and ensuring billing actions are followed through.
• Maintain visibility over client work, outstanding information and key deadlines, and proactively following up clients and team members where something is holding up progress.
• Notice where processes could work better and use technology/automation to work smarter.

Skills

Client administration

Attention to detail

Written communication

Verbal communication

Tech-savvy

Automation curiosity

Tools

FYI

XPM

Ignition

FuseSign

Microsoft 365

Job description

Element Business & Accounting Solutions Pty Ltd is seeking a Client Experience & Operations Coordinator to act as the central connection between clients, the team, and daily practice operations. This role sits at the air-traffic-control level of client experience, driving non-technical admin and automation to support smoother accounting journeys.

You will respond to inquiries, determine needs, direct requests to the right people, and ensure follow-through.