Operations Lead

Agrifutures; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Agrifutures is seeking an Operations Coordinator based in Clayton, VIC. This full-time, on-site position involves coordinating jobs, managing customer communications, and supporting a small admin team.

The ideal candidate will have a strong operations background and be comfortable with job management systems. This role is integral to ensuring workflow efficiency and organizational success.

Qualifications

• Experience in operations, service coordination, or admin in a technical or trade environment.
• Familiarity with job management or ERP systems.
• Strong communication skills and ability to work with diverse teams.

Responsibilities

• Manage jobs end-to-end in a job management system.
• Coordinate with field technicians.
• Handle customer calls and resolve issues.

Skills

Operations background

Service coordination

Strong communication

Organized and reliable

Tools

Job management systems

ERP systems (NetSuite)

Job description

Operations Coordinator – Our Client | Clayton, VIC | Full-Time, On-Site

About Our Client

Our client is a specialist industrial services business operating across Australia, supporting a broad base of clients throughout the full asset lifecycle. Part of a larger ASX-listed group, the team is tight‑nest, trades‑led, and based out of a hands‑on site in Clayton.

The Role

This is a coordination role sitting between the General Manager and a small admin team. You'll be keeping jobs moving, customers informed, and the back‑office running smoothly day to day. You'll be working across job management, customer communication, and internal coordination — making sure the right people have what they need and nothing falls through the cracks.

What You'll Be Doing

• Managing jobs end‑to‑end in a job management system, from creation through to invoicing
• Coordinating with field technicians to keep workflow on track
• Handling customer calls and queries and resolving issues as they come up
• Staying across timesheets, reports, and job financials on a daily basis
• Supporting and directing a small admin team
• Keeping the GM across anything that needs attention

What We're Looking For

• A background in operations, service coordination, or admin in a technical or trade environment
• Comfortable with job management or ERP systems — prior NetSuite experience is a bonus
• Happy to roll up your sleeves — this isn't a purely strategic role and the day‑to‑day detail matters
• Strong communicator who can work across different levels and personalities
• Organised, reliable, and switched on when it comes to accuracy and follow‑through