Airport Terminal Operations & Customer Experience Lead

Airport Development Group; Alice Springs; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Free car parking facilities

Employee Health & Wellbeing

5 days bonus leave

Vendor discounts

Modern workspace

Employee events and recognition

Job summary

Airport Development Group (ADG) seeks a highly organised Terminal Operations Coordinator to support the Terminal Operations Manager. You’ll coordinate day-to-day admin of terminal operations, car park and ground transport, and help deliver a superior airport experience for passengers, tenants and partners.

In a hands-on, fast-paced role you’ll liaise with airlines, regulators and vendors, manage service contracts, maintain records and invoicing, monitor costs, and assist with WHS and compliance.

Qualifications

• Strong customer service experience in a high-interaction environment.
• Organised, detail-oriented with ability to manage competing priorities.
• Excellent written and verbal communication across levels.
• Basic understanding of accounting principles and experience maintaining administrative systems and data records.

Responsibilities

• Coordinate day-to-day administration of Terminal operations, parking facilities, and ground transport.
• Support the Terminal Operations Manager and team in contingency planning and risk management.
• Engage with airlines, regulators and vendors to address operational and security matters.
• Maintain records, support invoice processing, monitor costs and ensure WHS and regulatory compliance.

Skills

Customer service

Organised

Communication

Data records

Tools

TechnologyOne

SharePoint

Progen

Job description

Airport Development Group (ADG) seeks a highly organised Terminal Operations Coordinator to support the Terminal Operations Manager. You’ll coordinate day-to-day admin of terminal operations, car park and ground transport, and help deliver a superior airport experience for passengers, tenants and partners.

In a hands-on, fast-paced role you’ll liaise with airlines, regulators and vendors, manage service contracts, maintain records and invoicing, monitor costs, and assist with WHS and compliance.