Client Experience Lead - New Home Builds

Willow Recruitment; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Willow Recruitment's client, a leading Australian home builder, is seeking a Customer Relationship Coordinator to guide clients through the build process from construction start to handover. This role is based in Brisbane with a strong focus on client communication and service.

Based in the Brisbane south‑side office, you will be the main contact for clients, provide scheduled updates, handle project administration, and liaise with internal teams to address progress and changes.

Qualifications

• Previous experience within a residential builder in a similar position.
• Strong customer focused approach.
• Superior communication skills.

Responsibilities

• Be the point of contact for clients and provide scheduled updates.
• Perform administration for customer projects and track progress.
• Liaise with internal stakeholders on progress and changes.
• Build and maintain positive client relationships and resolve issues.
• Support a smooth handover of the new home.

Skills

Customer service

Communication skills

Job description

Willow Recruitment's client, a leading Australian home builder, is seeking a Customer Relationship Coordinator to guide clients through the build process from construction start to handover. This role is based in Brisbane with a strong focus on client communication and service.

Based in the Brisbane south‑side office, you will be the main contact for clients, provide scheduled updates, handle project administration, and liaise with internal teams to address progress and changes.