Client Experience & Administration Assistant

The ICON Group; Caboolture; On-site; AUD 50,000 - 70,000; Full time

Job summary

ICON Metal Roofing in Caboolture, Queensland is seeking a Client Experience & Administration Assistant to join our office-based team on a temporary full-time basis for an initial 3 months.

You will be the first point of contact for clients, manage records, coordinate site visits, and prepare invoices and reports while supporting colleagues with admin tasks and smooth day-to-day operations.

Qualifications

• Proven experience in an administrative or client-facing role.
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong verbal and written communication with clients and colleagues.
• Proficiency in Microsoft Office and CRM systems.
• Customer-focused approach with attention to detail.

Responsibilities

• Serve as first point of contact for client enquiries by phone, email or in person.
• Manage client databases and accurate service records.
• Coordinate scheduling and appointments for site visits and consultations.
• Prepare quotations, invoices and service reports.
• Provide admin support to the team including data entry and filing.
• Assist with office management tasks and records organisation.
• Follow up on outstanding payments and customer satisfaction.
• Support event coordination and promotional activities as required.
• Handle sensitive information with discretion and professionalism.
• Contribute to process improvements in admin and client service.

Skills

Administrative experience

Organisational skills

Communication skills

Microsoft Office

CRM systems

Customer service

Attention to detail

Independent worker

Team player

Tools

CRM software

Database management

Job description

Client Experience & Administration Assistant

ICON Metal Roofing
With a strong commitment to excellence, safety, and customer satisfaction, we have built a reputation for providing reliable, professional services across Queensland. Our team is passionate about protecting public health and the environment whilst delivering exceptional value to our clients.

About the role

We are seeking a Client Experience & Administration Assistant to join our growing team at our Caboolture, Queensland office. This is an office based, temporary full-time position for an initial 3 month period. You will play a vital role in ensuring smooth day-to-day operations and delivering outstanding customer service to our valued clients. As Client Experience & Administration Assistant, you will be the first point of contact for many of our clients and will be instrumental in creating a positive and professional experience. You will support our team by managing administrative tasks, coordinating schedules, maintaining records, and ensuring that every client interaction reflects our commitment to excellence.

Key responsibilities

• Serve as the primary point of contact for client enquiries via phone, email, and in person, providing professional and courteous support
• Manage client databases and maintain accurate, up-to-date records of client information and service history
• Coordinate scheduling and appointments for site visits, assessments, and consultations
• Prepare and process documentation, including quotations, invoices, and service reports
• Provide administrative support to the wider team, including data entry, filing, and document management
• Assist with general office management tasks such as ordering supplies, maintaining office facilities, and organising records
• Follow up with clients regarding outstanding payments, service updates, and customer satisfaction
• Support the team with event coordination and promotional activities as required
• Handle sensitive and confidential information with professionalism and discretion
• Contribute to continuous improvements in administrative processes and client service delivery

What we're looking for

• Proven experience in an administrative or client-facing role, preferably within a service-based industry
• Excellent organisational skills with the ability to prioritise multiple tasks and meet deadlines
• Strong verbal and written communication skills with the ability to interact professionally with clients and colleagues
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer literacy
• Experience with database management or customer relationship management (CRM) systems
• A customer-focused approach with a genuine commitment to delivering exceptional service
• Attention to detail and accuracy, particularly when handling records and documentation
• The ability to work independently whilst being a collaborative team member
• Professional telephone manner and strong interpersonal skills
• Reliability, punctuality, and a positive attitude
• Desirable: Experience in the construction, property, environmental, or health and safety sectors

What we offer

ICON Metal Roofing is committed to creating a supportive and rewarding workplace where our team members can thrive. We offer a range of benefits designed to support your wellbeing and professional development, including competitive remuneration, ongoing training and development opportunities, and a collaborative team environment where your contributions are valued. We promote a healthy work-life balance and provide a safe, professional workplace culture. We also offer the opportunity to work for a company that makes a real difference in protecting public health and the environment. If you have any questions about the role or require adjustments or support during the recruitment process, we encourage you to discuss these with us.