Client Experience & Admin Assistant — Office-Based Growth

The ICON Group; Caboolture; On-site; AUD 50,000 - 70,000; Full time

Job summary

ICON Metal Roofing in Caboolture, Queensland is seeking a Client Experience & Administration Assistant to join our office-based team on a temporary full-time basis for an initial 3 months.

You will be the first point of contact for clients, manage records, coordinate site visits, and prepare invoices and reports while supporting colleagues with admin tasks and smooth day-to-day operations.

Qualifications

• Proven experience in an administrative or client-facing role.
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong verbal and written communication with clients and colleagues.
• Proficiency in Microsoft Office and CRM systems.
• Customer-focused approach with attention to detail.

Responsibilities

• Serve as first point of contact for client enquiries by phone, email or in person.
• Manage client databases and accurate service records.
• Coordinate scheduling and appointments for site visits and consultations.
• Prepare quotations, invoices and service reports.
• Provide admin support to the team including data entry and filing.
• Assist with office management tasks and records organisation.
• Follow up on outstanding payments and customer satisfaction.
• Support event coordination and promotional activities as required.
• Handle sensitive information with discretion and professionalism.
• Contribute to process improvements in admin and client service.

Skills

Administrative experience

Organisational skills

Communication skills

Microsoft Office

CRM systems

Customer service

Attention to detail

Independent worker

Team player

Tools

CRM software

Database management

Job description

ICON Metal Roofing in Caboolture, Queensland is seeking a Client Experience & Administration Assistant to join our office-based team on a temporary full-time basis for an initial 3 months.

You will be the first point of contact for clients, manage records, coordinate site visits, and prepare invoices and reports while supporting colleagues with admin tasks and smooth day-to-day operations.