Administration Assistant – Electrical & Air Conditioning

seek.com.au; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Job summary

We are a growing Electrical and Air Conditioning company on the Gold Coast seeking an organised, reliable Administration Assistant to join our team. You'll work closely with our office team, technicians and customers to keep operations running smoothly.

No prior experience required; we offer full training and the opportunity to grow with the business. The role emphasises strong computer skills, attention to detail, and a proactive, team-oriented approach.

Qualifications

• Excellent computer skills and confidence learning new software.
• Strong attention to detail.
• Excellent written and verbal communication skills with a positive, friendly and professional attitude.
• Great organisational and time management skills.
• Ability to prioritise and multitask.
• Initiative and the ability to work independently.
• Team-first attitude with a willingness to help others.
• Reliability, honesty and punctuality.
• Experience with Microsoft Office (Outlook, Word and Excel).

Responsibilities

• Answering phones and assisting customers.
• Managing and responding to emails.
• Scheduling technicians and coordinating daily job bookings.
• Booking appointments with customers.
• Preparing quotes, work orders and invoices.
• Updating customer records and job information.
• Assisting with purchasing and supplier orders.
• General administration and data entry.
• Learning and using modern cloud-based CRM, scheduling and business management software.
• Using AI tools to improve efficiency and streamline daily tasks.
• Providing support to the wider administration team when required.

Skills

Excellent computer skills

Attention to detail

Written and verbal communication

Organisational and time management

Multitasking

Initiative

Team-oriented

Reliability and punctuality

Microsoft Office (Outlook, Word, Excel

Tools

Microsoft Office

Job description

Administration Assistant – Electrical & Air Conditioning

We're a growing Electrical and Air Conditioning company on the Gold Coast looking for an organised, reliable and motivated Administration Assistant to join our team.

Whether you're an experienced administrator or someone with excellent computer skills who is eager to learn, we'd love to hear from you. We're looking for someone who enjoys technology, has a great eye for detail and wants to grow with a business long-term.

About the Role

This is a varied administration role where no two days are the same. You'll work closely with our office team, technicians and customers to help keep everything running efficiently.

Your responsibilities will include:

• Answering phones and assisting customers
• Managing and responding to emails
• Scheduling technicians and coordinating daily job bookings
• Booking appointments with customers
• Preparing quotes, work orders and invoices
• Updating customer records and job information
• Assisting with purchasing and supplier orders
• General administration and data entry
• Learning and using modern cloud-based CRM, scheduling and business management software
• Using AI tools to improve efficiency and streamline daily tasks
• Providing support to the wider administration team when required

What We're Looking For

We're more interested in attitude and potential than years of experience.

The ideal applicant will have:

• Excellent computer skills and confidence learning new software
• Strong attention to detail
• Excellent written and verbal communication skillsA positive, friendly and professional attitude
• Great organisational and time management skills
• The ability to prioritise and multitask
• Initiative and the ability to work independently
• A team-first attitude with a willingness to help others
• Reliability, honesty and punctuality
• Experience with Microsoft Office (Outlook, Word and Excel)

Previous administration or customer service experience is an advantage but is not essential, as full training will be provided.

What We Offer

• Full training in all of our systems and processes
• The opportunity to work with modern cloud-based software and AI tools
• A supportive and friendly team environment
• Long-term career opportunities within a growing business
• Ongoing training and professional development
• Stable, full-time employment
• Regular pay reviews based on your skills, performance and growth within the role

Salary

Your starting salary will be based on your current skills and experience. As you complete your training, develop your knowledge and take on more responsibility, your remuneration will be regularly reviewed to reflect your progression.