Customer Engagement Associate

Heka Hoods; Yandina; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

9-day fortnight

Sunshine Coast location

Job summary

Heka Hoods, based on the Sunshine Coast in Queensland, seeks a versatile office professional to join in a role that blends Sales, Admin, and Customer Service. You will support client files, educate customers on products, and help maintain precise quotations while working across teams to ensure smooth operations.

Ideal candidates are organised, detail-oriented, and capable of shifting priorities in a busy environment.

Qualifications

• Provide professional, client-focused communication across phone, email, and face-to-face interactions.
• Assist with office administration tasks, including documentation, scheduling, and general support.
• Maintain product knowledge to educate clients and support precise quotations.
• Ensure accuracy, efficiency, and adherence to internal processes.
• Support a collaborative team environment by contributing to shared goals and tasks.

Responsibilities

• Provide professional, client-focused communication across phone, email, and face-to-face interactions.
• Assist with office administration tasks, including documentation, scheduling, and general support.
• Maintain product knowledge to educate clients and support precise quotations.
• Ensure accuracy, efficiency, and adherence to internal processes.
• Support a collaborative team environment by contributing to shared goals and tasks.

Skills

Client-focused communication

Organisational skills

Attention to detail

Team collaboration

Multi-tasking

Tools

Microsoft Excel

Job description

STRIVING TOWARDS A BEAUTIFUL TOMORROW, TOGETHER.

Heka Hoodsis anationally recognised business, locally owned and operated, established right here on theSunshine Coast, Queensland.We design and manufacture aluminium awnings and hoods and pioneered the first bracket-less awning system. We arecommitted to creating building products that are both beautiful and intuitive to use.

We’re seeking a versatile and detail-oriented professional to join our team in a role that combines Sales, Office Administration, and Customer Service. This is a dynamic position that requires the ability to adapt to shifting priorities while maintaining accuracy, professionalism, and client focus.

The role

In this role, you’ll support the smooth running of our office, prepare accurate customer files, and deliver exceptional service to our clients and stakeholders. You’ll collaborate with our different teams throughout the customer journey, contributing to both operational excellence and customer satisfaction.

What you'll do:

Provide professional, client-focused communication across phone, email, and face-to-face interactions.

Assist with office administration tasks, including documentation, scheduling, and general support.

Maintain product knowledge to effectively educate clients and support precise quotations.

Ensure accuracy, efficiency, and adherence to internal processes.

Support a collaborative team environment by contributing to shared goals and tasks.

More about you:

You’ll thrive in this role if you;

Are responsive, proactive, thrive in fast-paced environment

Are people oriented and take pride in creating an exceptional customer experience

Have strong work ethic and humility, you’re eager to be part of a supportive team that values quality and professionalism

Have an eye for detail can follow processes and enjoy managing multiple responsibilities with confidence.

We are looking for:

Strong organisational and problem-solving skills with a focus on accuracy.

Excellent communication skills and a client-first approach.

Proficiency in Microsoft Excel and general office software.

Ability to shift priorities quickly and manage competing deadlines.

Advantageous Skills:

Background in manufacturing, construction, or related industries.

Proven experience in administration, estimating, or customer service roles.

What’s in it for you?

Part time hours and the option of a 9-day fortnight, offering more balance and breathing room while enjoying a fulfilling career

A stable role in a values-led Sunshine Coast business

A supportive team that appreciates calm, organised and thoughtful contributors

Opportunities to broaden your skills across multiple areas of the business