Office Manager

Kanji Group; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Metroll Roofing Pty Ltd in Rockhampton is seeking an Office Manager to lead the branch’s office operations, support the team, and ensure end-to-end service for customers. Reporting to the General Manager, you will coordinate payroll, onboarding, and daily administration while upholding company policies and WHS standards.

This role suits a proactive communicator with strong organisational skills who can juggle multiple priorities, monitor workloads, and liaise with production, sales, dispatch and

Qualifications

• Experience in an office management or similar administration leadership role.
• Strong communication and relationship-building skills.
• Proactive and customer-focused approach.
• Ability to manage multiple priorities and work autonomously.
• Strong organisational and problem-solving skills.
• Experience using the Pronto ERP system.

Responsibilities

• Lead and support the office team to deliver exceptional customer service to internal and external customers.
• Ensure accurate processing of information and compliance with company policies and procedures.
• Support payroll preparation, administration, recruitment, onboarding, and induction activities.
• Monitor office workloads, employee performance, and identify training and development opportunities.
• Prepare branch reports, including Daily Operating Reports (DOR) and Margin Reports.
• Assist with budgeting, cost control, audits, and general branch administration.
• Liaise closely with production, sales, dispatch, and accounts teams to support efficient branch operations.
• Promote a safe workplace by ensuring compliance with WHS requirements and maintaining office facilities to company standards.

Skills

Office management

Communication

Customer service

Multitasking

Organisational skills

Microsoft Excel

Microsoft Word

HSE knowledge

Team leadership

Building products knowledge

Tools

Pronto ERP

Job description

Lead operations, support your team, and help drive the success of a busy manufacturing branch.

Due to internal promotion Metroll Roofing Pty Ltd is seeking a motivated and customer-focused Office Manager to join our Rockhampton team.

This is an exciting opportunity for someone who enjoys leading office operations, building strong working relationships, delivering exceptional customer service, and contributing to the success of a well-established Australian manufacturer. If you thrive in a fast-paced environment and enjoy coordinating people, processes, and systems, we would love to hear from you.

About the Role

Reporting to the General Manager, you will be responsible for ensuring customers receive the highest level of end-to-end service through consistent compliance with core processes and the effective management of internal operations. As a key liaison across the branch, you will help ensure the smooth and efficient day-to-day running of the office while supporting operational excellence.

Your responsibilities will include:

• Leading and supporting the office team to deliver exceptional customer service to internal and external customers.
• Ensuring accurate processing of information and compliance with company policies and procedures.
• Supporting payroll preparation, administration, recruitment, onboarding, and induction activities.
• Monitoring office workloads, employee performance, and identifying training and development opportunities.
• Preparing branch reports, including Daily Operating Reports (DOR) and Margin Reports.
• Assisting with budgeting, cost control, audits, and general branch administration.
• Liaising closely with production, sales, dispatch, and accounts teams to support efficient branch operations and maximise manufacturing output.
• Promoting a safe workplace by ensuring compliance with WHS requirements and maintaining office facilities to company standards.

About You

To be successful in this role, you will bring:

• Experience in an office management or similar administration leadership role, preferably within the building, manufacturing, or related industry.
• Strong communication and relationship-building skills.
• A proactive and customer-focused approach.
• The ability to manage multiple priorities and work autonomously.
• Strong organisational and problem-solving skills.
• Proficiency with Microsoft Word, Excel, and business systems, with experience using Pronto highly regarded.
• A solid understanding of workplace health and safety practices.
• Experience within the building products, construction, or manufacturing industry.
• Knowledge of metal roofing and building products.
• Experience using the Pronto ERP system.
• Previous experience supervising or mentoring office staff.

Why Join Us?

When you join Metroll Roofing Pty Ltd, you will enjoy:

• Competitive salary package.
• Stable, long-term employment opportunity with an established Australian business.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Access to the tools and resources needed to succeed.
• The opportunity to play a key role in the success of a high-performing branch.

If you are looking for an opportunity to make an impact and build a rewarding career with a respected organisation, we would love to hear from you.

Metroll Roofing Pty Ltd is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences, and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.