Client Engagement Specialist - 9-Day Fortnight

National Association of Testing Authorities, Australia; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday Leave

Early Finish Fridays

9-Day-Fortnight

Volunteer Time Off

Employee Assistance Program (EAP)

Onsite Parking

Service Awards Program

Salary Packaging benefits

Job summary

National Association of Testing Authorities, Australia (NATA) is seeking a proactive Client Engagement Coordinator to join our Strategic Engagement and Communications team in Australia. This role focuses on coordinating client engagement processes, responding to enquiries and maintaining accurate client information to support trusted accreditation services.

You will work with the Client Engagement Manager and stakeholders across NATA, analysing feedback to identify service improvements, and

Qualifications

• Tertiary qualification or equivalent experience in business, projects, or client engagement.
• Ability to follow processes while coordinating multiple activities.
• Strong organisational skills with attention to detail.
• Stakeholder management experience across internal and external parties.
• Strong customer service and interpersonal skills.
• Experience planning, monitoring and reporting on activities or projects.
• Excellent written and verbal communication skills.
• Experience using CRM and databases; willingness to learn new systems.

Responsibilities

• Coordinate client engagement activities in accordance with established processes, procedures and service requirements.
• Support established processes relating to new accreditation enquiries, client surveys, member recognition and other client engagement activities.
• Respond to client enquiries, feedback and complaints in a professional and timely manner, following appropriate processes and escalating matters where required.
• Build and maintain positive working relationships with prospective, new and existing clients and internal stakeholders.
• Maintain accurate client engagement data, records and information across relevant systems and databases.
• Monitor and follow up client engagement activities to ensure actions are completed accurately and within required timeframes.
• Analyse client feedback and engagement data to identify trends and opportunities for service and process improvement.
• Assist with client engagement projects and meetings, including plans, agendas, minutes, coordination and follow‑up actions.
• Work collaboratively across NATA to support consistent client engagement and service delivery.
• Identify opportunities to improve existing processes and provide practical recommendations to support continuous improvement.

Skills

Stakeholder management

Client engagement

Project coordination

Organisational skills

Customer service

Communication

Analytical thinking

Education

Tertiary qualification or equivalent in business/related field

Tools

CRM software

Databases

Microsoft Office

Job description

National Association of Testing Authorities, Australia (NATA) is seeking a proactive Client Engagement Coordinator to join our Strategic Engagement and Communications team in Australia. This role focuses on coordinating client engagement processes, responding to enquiries and maintaining accurate client information to support trusted accreditation services.

You will work with the Client Engagement Manager and stakeholders across NATA, analysing feedback to identify service improvements, and