Client Engagement Specialist | National, Purpose‑Led Impact

NATA; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday Leave

Early Finish Fridays

Volunteer Time Off

Employee Assistance Program

Onsite Parking

Service Awards Program

Salary Packaging benefits

Job summary

NATA in Australia is seeking a Client Engagement Coordinator to support our Strategic Engagement and Communications team. You will coordinate client engagement activities, respond to enquiries, and maintain accurate client records.

You will build positive relationships with prospective and existing clients, analyse feedback for improvements, and work with internal teams to ensure services are delivered consistently and professionally.

Qualifications

• A tertiary qualification or equivalent professional experience in business, project coordination or client engagement.
• Strong organisational skills and attention to detail.
• Experience with stakeholder management and client service.
• Ability to follow established processes and work within timeframes.

Responsibilities

• Coordinate day-to-day client engagement activities.
• Respond to enquiries and feedback professionally.
• Maintain accurate client information across systems.
• Analyze client feedback to identify service improvements.
• Support projects and meetings, including planning and follow-up.
• Collaborate across NATA to ensure consistent service delivery.

Skills

Client engagement

Stakeholder mgmt

CRM platforms

Data analysis

Project coordination

Relationship management

Communication

Education

Business degree

Tools

CRM platforms

Databases

Job description

NATA in Australia is seeking a Client Engagement Coordinator to support our Strategic Engagement and Communications team. You will coordinate client engagement activities, respond to enquiries, and maintain accurate client records.

You will build positive relationships with prospective and existing clients, analyse feedback for improvements, and work with internal teams to ensure services are delivered consistently and professionally.