Client Engagement Coordinator | Flexible 9-Day Fortnight & Perks

National Association of Testing Authorities

Brisbane

On-site

AUD 65,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Birthday Leave

9-Day-Fortnight

Volunteer Time Off

Employee Assistance Program

Onsite Parking

Service Awards Program

Salary Packaging

Job summary

The National Association of Testing Authorities, Australia (NATA) is seeking a proactive Client Engagement Coordinator to support the Strategic Engagement and Communications team in Brisbane. You will coordinate client engagement activities, respond to enquiries and feedback, and help ensure services meet quality standards.

You will maintain accurate client information, build relationships with clients, and analyse feedback to identify service improvements.

Qualifications

Relevant tertiary qualification or equivalent professional experience in business, project coordination, client engagement or relationship management.
Demonstrated ability to follow established processes while coordinating multiple activities within timeframes.
Strong written and verbal communication skills with internal and external stakeholders.

Responsibilities

Coordinate client engagement activities in line with established processes and service requirements.
Respond to client enquiries, feedback and complaints in a timely, professional manner.
Maintain accurate client engagement data and records across systems/databases.
Build and maintain positive relationships with prospective, new and existing clients and internal teams.