Client Engagement & Experience Coordinator

National Association of Testing Authorities, Australia; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday Leave

9-Day-Fortnight option

Volunteer Time Off

Employee Assistance Program (EAP)

Onsite Parking

Service Awards Program

Salary Packaging benefits

Job summary

The National Association of Testing Authorities, Australia (NATA) is seeking a proactive Client Engagement Coordinator to join our Strategic Engagement and Communications team in Brisbane. You will coordinate client engagement activities, respond to enquiries, and maintain accurate client data, ensuring services meet NATA requirements.

You will work with the Client Engagement Manager and teams across NATA to identify improvements, support projects and maintain strong relationships with

Qualifications

• A relevant tertiary qualification or equivalent professional experience in business, project coordination or client engagement.
• Demonstrated ability to follow established processes while coordinating multiple activities accurately and within timeframes.
• Strong organisational skills and attention to detail with accurate record-keeping.
• Demonstrated stakeholder management experience and the ability to build professional relationships.
• Strong customer service and interpersonal skills with a professional approach to enquiries and feedback.
• Experience planning, coordinating, monitoring and reporting on activities or projects.
• Strong analytical and problem-solving skills to identify issues and improvements.
• Well-developed written and verbal communication skills across stakeholders.
• Experience using software applications, CRM platforms and databases, with willingness to learn new systems.
• Ability to exercise sound judgement, escalate matters appropriately and maintain confidentiality.

Responsibilities

• Coordinate client engagement activities in accordance with established processes and service requirements.
• Support processes related to new accreditation enquiries, client surveys, member recognition and other engagements.
• Respond to client enquiries, feedback and complaints professionally and timely.
• Build and maintain positive working relationships with clients and internal stakeholders.
• Maintain accurate client engagement data and information across relevant systems.
• Monitor and follow up engagement activities to ensure timely completion.
• Analyse client feedback and data to identify trends and improvements.
• Assist with client engagement projects and meetings, including plans, agendas, minutes and follow-ups.
• Collaborate across NATA to ensure consistent engagement and service delivery.
• Identify opportunities to improve processes and provide practical recommendations.

Skills

Coordination

Client Engagement

Stakeholder Management

Customer Service

Data Management

Process Improvement

Project Coordination

Communication

Education

Business/Project Coordination

Tools

CRM platforms

Databases

Microsoft Office

Job description

The National Association of Testing Authorities, Australia (NATA) is seeking a proactive Client Engagement Coordinator to join our Strategic Engagement and Communications team in Brisbane. You will coordinate client engagement activities, respond to enquiries, and maintain accurate client data, ensuring services meet NATA requirements.

You will work with the Client Engagement Manager and teams across NATA to identify improvements, support projects and maintain strong relationships with