Client Engagement Coordinator

National Association of Testing Authorities, Australia; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday Leave

9-Day-Fortnight option

Volunteer Time Off

Employee Assistance Program (EAP)

Onsite Parking

Service Awards Program

Salary Packaging benefits

Job summary

The National Association of Testing Authorities, Australia (NATA) is seeking a proactive Client Engagement Coordinator to join our Strategic Engagement and Communications team in Brisbane. You will coordinate client engagement activities, respond to enquiries, and maintain accurate client data, ensuring services meet NATA requirements.

You will work with the Client Engagement Manager and teams across NATA to identify improvements, support projects and maintain strong relationships with

Qualifications

• A relevant tertiary qualification or equivalent professional experience in business, project coordination or client engagement.
• Demonstrated ability to follow established processes while coordinating multiple activities accurately and within timeframes.
• Strong organisational skills and attention to detail with accurate record-keeping.
• Demonstrated stakeholder management experience and the ability to build professional relationships.
• Strong customer service and interpersonal skills with a professional approach to enquiries and feedback.
• Experience planning, coordinating, monitoring and reporting on activities or projects.
• Strong analytical and problem-solving skills to identify issues and improvements.
• Well-developed written and verbal communication skills across stakeholders.
• Experience using software applications, CRM platforms and databases, with willingness to learn new systems.
• Ability to exercise sound judgement, escalate matters appropriately and maintain confidentiality.

Responsibilities

• Coordinate client engagement activities in accordance with established processes and service requirements.
• Support processes related to new accreditation enquiries, client surveys, member recognition and other engagements.
• Respond to client enquiries, feedback and complaints professionally and timely.
• Build and maintain positive working relationships with clients and internal stakeholders.
• Maintain accurate client engagement data and information across relevant systems.
• Monitor and follow up engagement activities to ensure timely completion.
• Analyse client feedback and data to identify trends and improvements.
• Assist with client engagement projects and meetings, including plans, agendas, minutes and follow-ups.
• Collaborate across NATA to ensure consistent engagement and service delivery.
• Identify opportunities to improve processes and provide practical recommendations.

Skills

Coordination

Client Engagement

Stakeholder Management

Customer Service

Data Management

Process Improvement

Project Coordination

Communication

Education

Business/Project Coordination

Tools

CRM platforms

Databases

Microsoft Office

Job description

The National Association of Testing Authorities, Australia (NATA) is Australia's national accreditation body. We provide independent assurance of the technical competence and integrity of organisations for clients who require confidence in the delivery of their products and services.

We are seeking a proactive and customer-focused Client Engagement Coordinator to join our Strategic Engagement and Communications team. In this role, you will support the delivery of client engagement activities by coordinating established processes, responding to client needs and ensuring activities are completed accurately and consistently.

Working closely with the Client Engagement Manager and teams across NATA, you will coordinate day-to-day client engagement processes, respond to enquiries and feedback, maintain accurate client information and support positive relationships with prospective, new and existing clients. You will also use client feedback and data to identify opportunities for service and process improvement.

This is an opportunity for an organised and customer-focused professional who enjoys following established processes, coordinating multiple activities and working collaboratively with a range of stakeholders. You will play an important role in ensuring client engagement activities are delivered consistently, professionally and in line with NATA's requirements.

About the role

• Coordinate client engagement activities in accordance with established processes, procedures and service requirements.
• Support established processes relating to new accreditation enquiries, client surveys, member recognition and other client engagement activities.
• Respond to client enquiries, feedback and complaints in a professional and timely manner, following appropriate processes and escalating matters where required.
• Build and maintain positive working relationships with prospective, new and existing clients and internal stakeholders.
• Maintain accurate client engagement data, records and information across relevant systems and databases.
• Monitor and follow up client engagement activities to ensure actions are completed accurately and within required timeframes.
• Analyse client feedback and engagement data to identify trends and opportunities for service and process improvement.
• Assist with client engagement projects and meetings, including plans, agendas, minutes, coordination and follow-up actions.
• Work collaboratively across NATA to support consistent client engagement and service delivery.
• Identify opportunities to improve existing processes and provide practical recommendations to support continuous improvement.
• A relevant tertiary qualification or equivalent professional experience in areas such as business, project coordination, client engagement or relationship management.
• Demonstrated ability to follow established processes and procedures while coordinating multiple activities accurately and within required timeframes.
• Strong organisational skills and attention to detail, with the ability to maintain accurate records and information.
• Demonstrated stakeholder management experience and the ability to build effective professional relationships with internal and external stakeholders.
• Strong customer service and interpersonal skills, with a professional and responsive approach to client enquiries and feedback.
• Experience planning, coordinating, monitoring and reporting on activities or projects.
• Strong analytical and problem-solving skills, with the ability to interpret information, identify issues and recommend practical improvements.
• Well-developed written and verbal communication skills, with the ability to communicate effectively with a range of stakeholders.
• Experience using software applications, CRM platforms and databases, with the ability and willingness to learn new systems.
• The ability to exercise sound judgement, appropriately escalating matters and maintain confidentiality.

Conditions

Australian Permanent Residency is a requirement for this position.

For a copy of the position description, please contact [e-mail].

What we Offer

• Celebrate your birthday with a dedicated day of Birthday Leave.
• Enjoy greater flexibility with Early Finish Fridays or the option of a 9-Day-Fortnight*.
• Give back to the community with Volunteer Time Off.
• Access confidential support and wellbeing resources through our Employee Assistance Program (EAP).
• Onsite Parking.
• Be recognised and rewarded through our Service Awards Program.
• Maximise your income with a range of Salary Packaging benefits.

About NATA

NATA is a membership based not for profit organisation and has been contributing to the quality of the nation's technical infrastructure and servicing its members since 1947. NATA undertakes accreditation activities that ensure Australian conformance assessment organisations, including laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers, have technical competence to carry out specified tasks in accordance with relevant international and Australian standards.

NATA's work increases community confidence and trust in the services offered by accredited facilities, mitigates risk, improves tendering success and facilitates trade.

NATA has approximately 200 staff nationwide with its head office in Sydney and State offices in mainland State capital cities. A unique feature of NATA's business model is the 3,000 strong volunteers who contribute their deep technical knowledge, highly developed skills and extensive industry experience to NATA's causes in their respective roles as Technical Experts, Committee members and directors on NATA's Board.