Client Engagement Officer

MPower; Warrnambool; On-site; AUD 65,000 - 78,000; Full time

Job summary

Mpower is seeking an experienced Client Engagement Officer to support our client engagement and intake function. You will coordinate enquiries, referrals, intake, service matching and onboarding to ensure a smooth pathway from first contact to service commencement.

Working across Disability and Accommodation Services and Therapy Services, you will build referral relationships, support community engagement, and follow up suitable enquiries with professionalism and sensitivity.

Qualifications

• Experience in client engagement, intake, service coordination or a similar role within disability, community or human services
• Sound knowledge of the NDIS and the responsibilities of a registered NDIS provider
• Strong communication, organisation and judgement, with the ability to manage competing priorities and sensitive matters
• Strong relationship-building skills across service teams, participants and referral partners
• Confidence promoting services and following up prospective participants and referrers

Responsibilities

• Coordinate enquiries, referrals, intake, service matching, waitlists and onboarding.
• Work closely with Disability and Accommodation Services and Therapy Services to ensure a coordinated pathway from first enquiry to service commencement.
• Build referral relationships and support targeted marketing and community engagement activities.
• Proactively follow up suitable enquiries and ensure accurate information.

Job description

Full Time (Permanent position. Flexible or part time hours may be considered)

Client Engagement Officer

Full Time (Permanent position. Flexible or part time hours may be considered)

Who is Mpower?

Mpower is a well-established, accredited not-for-profit community-based organisation serving South West Victoria. Since our founding in 1975, we have evolved from a small voluntary service into a dynamic agency employing over 130 staff and supporting more than 1,200 families across the region.

With nearly a decade of experience delivering services under the National Disability Insurance Scheme (NDIS), Mpower has continually adapted to meet the needs of our community. Our diverse range of clinical and support services has grown in response to ongoing sector changes and opportunities, cementing our reputation as a leader in creating positive, lasting outcomes for individuals and families.

The Role

We are seeking an experienced and qualified Client Engagement Officer to support Mpower's client engagement and intake function.

You will coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.

Working closely with our Disability and Accommodation Services and Therapy Services teams, you will help ensure people receive accurate information and a coordinated pathway from first enquiry to service commencement. You will also build referral relationships, support targeted marketing and community engagement activities, and proactively follow up suitable enquiries.

About You

You will be an organised and confident worker who combines strong client service skills and a proactive approach to building relationships.

You will have:

• Experience in client engagement, intake, service coordination or a similar role within disability, community or human services
• Sound knowledge of the NDIS and the responsibilities of a registered NDIS provider
• Strong communication, organisation and judgement, with the ability to manage competing priorities and sensitive matters
• Strong relationship-building skills across service teams, participants and referral partners
• Confidence promoting services and following up prospective participants and referrers

What We Offer

We're proud and motivated to be an employer of choice in our local community and are able to confidently offer:

• Dynamic and vibrant team environment where employee support is a priority
• Health and wellbeing programs
• Generous PBI salary packaging options
• Flexible working environment
• Opportunities for professional growth and development
• Meaningful work that contributes to positive outcomes for individuals and families across South West Victoria

Further Information

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010, with the applicable classification of Social and Community Services Employee Level 3.

To obtain a copy of the Position Description, please visit the Mpower website: https://www.mpower.org.au/employment/

Applications close Wednesday 7th October 2026. Applications should include a cover letter, resume and details of two professional referees. Applicants may be shortlisted and interviewed prior to the closing date.

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discriminationin accordance withEqual Opportunity legislation and is committed to compliance requirements including industry Codes of Conduct and Child Safety Standards.

Appointment is subject to satisfactory NDIS Worker Screening Clearance, Working with Children Check and National Police Check. All applications will be treated in the strictest confidence.