Client Engagement & Intake Specialist

MPower; Warrnambool; On-site; AUD 65,000 - 78,000; Full time

Job summary

Mpower is seeking an experienced Client Engagement Officer to support our client engagement and intake function. You will coordinate enquiries, referrals, intake, service matching and onboarding to ensure a smooth pathway from first contact to service commencement.

Working across Disability and Accommodation Services and Therapy Services, you will build referral relationships, support community engagement, and follow up suitable enquiries with professionalism and sensitivity.

Qualifications

• Experience in client engagement, intake, service coordination or a similar role within disability, community or human services
• Sound knowledge of the NDIS and the responsibilities of a registered NDIS provider
• Strong communication, organisation and judgement, with the ability to manage competing priorities and sensitive matters
• Strong relationship-building skills across service teams, participants and referral partners
• Confidence promoting services and following up prospective participants and referrers

Responsibilities

• Coordinate enquiries, referrals, intake, service matching, waitlists and onboarding.
• Work closely with Disability and Accommodation Services and Therapy Services to ensure a coordinated pathway from first enquiry to service commencement.
• Build referral relationships and support targeted marketing and community engagement activities.
• Proactively follow up suitable enquiries and ensure accurate information.

Job description

Mpower is seeking an experienced Client Engagement Officer to support our client engagement and intake function. You will coordinate enquiries, referrals, intake, service matching and onboarding to ensure a smooth pathway from first contact to service commencement.

Working across Disability and Accommodation Services and Therapy Services, you will build referral relationships, support community engagement, and follow up suitable enquiries with professionalism and sensitivity.