Marketing & Client Services Coordinator

Positive Mind Body; Gold Coast City; Hybrid; AUD 75,000 - 85,000; Full time

Job summary

Positive Mind Body is seeking a Marketing & Client Services Coordinator on the Gold Coast. You will be the first contact for participants and referrers, driving marketing and ensuring smooth client processes.

This blended role combines creative and organised work, with opportunities to shape marketing and intake functions for a growing national provider. You will work with the CEO/COO, travel for community engagement, and enjoy a hybrid WFH/office setup on the Gold Coast, offering a

Qualifications

• Tertiary qualification in Communications, Marketing, or Allied Health.
• Experience in marketing coordination or client services in an NDIS or health context.
• Knowledge of the NDIS Quality and Safeguards Framework.
• Strong written, verbal and digital communication skills.
• Excellent organisation and time management for juggling campaigns and admin deadlines.
• Working with Children Check.
• National Police Check (no older than 12 months).
• NDIS Worker Screening Check.
• Current Australian driver's licence (P2 or higher).

Responsibilities

• Leading social media and digital marketing initiatives
• Designing promotional materials and building brand awareness
• Building relationships with referral partners, community groups and sector networks
• Representing PMB at expos, community events and professional forums
• Tracking engagement and conversion data to see what's working
• Managing referrals from first enquiry through to onboarding
• Assist/provide oversight in renewing service agreements, and following up on renewals
• Keeping CRM and participant records accurate and confidential
• Following up with participants, families and referrers so nothing falls through the cracks
• Making sure intake processes and marketing materials meet NDIS requirements
• Regular supervision and professional mentoring from leadership
• A structured 6-month probation with regular check-ins and review
• Access to our Employee Assistance Program (EAP)
• Real input into improving our intake and referral systems

Skills

Marketing coordination

Client services

NDIS knowledge

Digital communication

Time management

Education

Tertiary qualification in Communications, Marketing, or Allied Health

Job description

Join Positive Mind Body - Help more people access quality behaviour support.

About Positive Mind Body (PMB for short!)

We're a team of behaviour support practitioners committed to improving the quality of life of people with disability. Every referral we accept, every plan we write, and every family we support is a chance to make a real difference in someone's life - and that impact reaches far beyond our practitioners.

As our Marketing & Client Services Coordinator, you'll be one of the first points of contact for many of the people we support, helping connect them to the services that will change their lives, and helping tell the story of the work we do. It's more than a coordination role - it's a genuine opportunity to be part of something that matters. Everything we do comes back to our values of teamwork, commitment, professional excellence, connections, and humanity, and this role sits right at the heart of bringing them to life.

The Role

We're looking for an organised, creative and people-focused Marketing & Client Services Coordinator to join our team. You'll be a point of contact for new and existing participants and referrers, and the driving force behind how Positive Mind Body presents in the community and online.

This is a genuinely blended role. You'll lead our marketing and keep our client processes running smoothly. If you enjoy both the creative and the organised side of work, this role is for you.

Marketing & growth:

• Leading social media and digital marketing initiatives
• Designing promotional materials and building brand awareness
• Building relationships with referral partners, community groups and sector networks
• Representing PMB at expos, community events and professional forums
• Tracking engagement and conversion data to see what's working

Client services:

• Managing referrals from first enquiry through to onboarding
• Assist/provide oversight in renewing service agreements, and following up on renewals
• Keeping CRM and participant records accurate and confidential
• Following up with participants, families and referrers so nothing falls through the cracks
• Making sure intake processes and marketing materials meet NDIS requirements

Support

You'll report directly to our COO and CEO, so your ideas will reach the people who make decisions.

What support looks like:

• Regular supervision and professional mentoring from leadership
• A structured 6-month probation with regular check-ins and review
• Access to our Employee Assistance Program (EAP)
• Real input into improving our intake and referral systems

You’ll have the freedom to bring your ideas to the table, with clear direction and a leadership team that backs your growth.

How you will work

Gold Coast-based, with travel for community and stakeholder engagement.

Hybrid working model with genuine flexibility - WFH & from our office.

No micromanagement - we trust you to do your job

What you will get

• 75,000-85,000 base + super
• Direct working relationship with the CEO and COO
• The chance to shape the marketing and intake function of a growing national provider
• A values-driven team working across Adelaide, Brisbane, Gold Coast and Sydney

What you will need

• Tertiary qualification in Communications, Marketing, or Allied Health
• Experience in marketing coordination or client services, ideally within an NDIS or health context
• Knowledge of the NDIS Quality and Safeguards Framework
• Strong written, verbal and digital communication skills
• Excellent organisation and time management, since you'll be juggling campaigns and admin deadlines
• Working with Children Check
• National Police Check (no older than 12 months)
• NDIS Worker Screening Check
• Current Australian driver's licence (P2 or higher)