Client Engagement & Intake Specialist

Mpower Inc; Warrnambool; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Mpower Inc in Warrnambool, Victoria, is seeking an experienced Client Engagement Officer to support the client engagement and intake function. You will coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.

Working with our Disability and Accommodation Services and Therapy Services teams, you will help ensure people receive accurate information and a coordinated pathway from first enquiry to service commencement.

Qualifications

• Experience in client engagement, intake, service coordination or similar in disability or human services.
• Sound knowledge of the NDIS and responsibilities of a registered provider.
• Strong communication, organisation and judgement with multiple priorities.
• Ability to build relationships with teams, participants and referral partners.
• Confidence promoting services and following up prospective participants and referrers.

Responsibilities

• Coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.
• Work with Disability and Accommodation Services and Therapy Services to ensure a coordinated pathway from first enquiry to service commencement.
• Build referral relationships and support targeted marketing and community engagement.
• Proactively follow up suitable enquiries.

Skills

Client engagement

Intake coordination

Disability sector experience

NDIS knowledge

Relationship building

Job description

Mpower Inc in Warrnambool, Victoria, is seeking an experienced Client Engagement Officer to support the client engagement and intake function. You will coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.

Working with our Disability and Accommodation Services and Therapy Services teams, you will help ensure people receive accurate information and a coordinated pathway from first enquiry to service commencement.