CLIENT ENGAGEMENT OFFICER

Mpower Inc; Warrnambool; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Mpower Inc in Warrnambool, Victoria, is seeking an experienced Client Engagement Officer to support the client engagement and intake function. You will coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.

Working with our Disability and Accommodation Services and Therapy Services teams, you will help ensure people receive accurate information and a coordinated pathway from first enquiry to service commencement.

Qualifications

• Experience in client engagement, intake, service coordination or similar in disability or human services.
• Sound knowledge of the NDIS and responsibilities of a registered provider.
• Strong communication, organisation and judgement with multiple priorities.
• Ability to build relationships with teams, participants and referral partners.
• Confidence promoting services and following up prospective participants and referrers.

Responsibilities

• Coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.
• Work with Disability and Accommodation Services and Therapy Services to ensure a coordinated pathway from first enquiry to service commencement.
• Build referral relationships and support targeted marketing and community engagement.
• Proactively follow up suitable enquiries.

Skills

Client engagement

Intake coordination

Disability sector experience

NDIS knowledge

Relationship building

Job description

Full Time (Permanent position. Flexible or part time hours may be considered)

We are seeking an experienced and qualified Client Engagement Officer to support Mpower's client engagement and intake function.

You will coordinate enquiries, referrals, intake, service matching, waitlists, service agreements and onboarding.

Working closely with our Disability and Accommodation Services and Therapy Services teams, you will help ensure people receive accurate information and a coordinated pathway from first enquiry to service commencement. You will also build referral relationships, support targeted marketing and community engagement activities, and proactively follow up suitable enquiries.

About You

You will be an organised and confident worker who combines strong client service skills with a proactive approach to building relationships.

You will have:

• Experience in client engagement, intake, service coordination or a similar role within disability, community or human services
• Sound knowledge of the NDIS and the responsibilities of a registered NDIS provider
• Strong communication, organisation and judgement, with the ability to manage competing priorities and sensitive matters
• Strong relationship-building skills across service teams, participants and referral partners
• Confidence promoting services and following up prospective participants and referrers

What We Offer

We're proud and motivated to be an employer of choice in our local community and are able to confidently offer:

• Dynamic and vibrant team environment where employee support is a priority
• Health and wellbeing programs
• Generous PBI salary packaging options
• Flexible working environment
• Opportunities for professional growth and development
• Meaningful work that contributes to positive outcomes for individuals and families across South West Victoria

Further Information

If you would like to discuss this opportunity further, please contact Paul Lougheed on [phone] or [e-mail] .

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010, with the applicable classification of Social and Community Services Employee Level 3.

Applications close Wednesday 7 th October 2026. Applications should include a cover letter, resume and details of two professional referees. Applicants may be shortlisted and interviewed prior to the closing date.

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discrimination in accordance with Equal Opportunity legislation and is committed to compliance requirements including industry Codes of Conduct and Child Safety Standards.

Appointment is subject to satisfactory NDIS Worker Screening Clearance, Working with Children Check and National Police Check. All applications will be treated in the strictest confidence.