Client Care Specialist — Hearing Aid & Admin Support

Hearing; Perth; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Hearing is seeking a friendly and capable administrator to be the first point of contact for clients. You will manage appointments, answer enquiries, and handle day-to-day admin tasks while supporting clients of all ages and backgrounds.

The role includes light hearing aid cleaning and minor repairs. The successful candidate will bring a proactive attitude, strong problem-solving skills, and comfort with technology including Apple/Android devices.

Qualifications

• Must have a proactive, can-do attitude with strong problem-solving skills.
• Must show accountability and attention to detail.
• Solid computer and technology skills.
• Confidence using Apple and/or Android devices.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Manage appointments and enquiries and handle day-to-day administration.
• Support children and adults from diverse backgrounds and assist with minor hearing aid repairs and cleaning.

Skills

Proactive attitude

Attention to detail

Computer literacy

Apple/Android proficiency

Job description

Hearing is seeking a friendly and capable administrator to be the first point of contact for clients. You will manage appointments, answer enquiries, and handle day-to-day admin tasks while supporting clients of all ages and backgrounds.

The role includes light hearing aid cleaning and minor repairs. The successful candidate will bring a proactive attitude, strong problem-solving skills, and comfort with technology including Apple/Android devices.