Client Care & Rostering Coordinator (Hybrid)

Prestige In Home Care; Sunshine Coast Regional; Hybrid; AUD 50,000 - 75,000; Part time

Benefits offered by this job

Birthday Off

Hybrid working model

Prestige Training Hub access

Paid study leave

Job summary

Prestige Inhome Care is seeking a Client Coordinator to support private and government funded clients by rostering care staff and ensuring timely, accurate service. You will manage calls and emails, coordinate rosters, and respond to last-minute changes to maintain continuity of care.

You will build strong relationships with clients and care staff through welfare calls, clear communication, and proactive problem-solving, with a focus on exceptional customer service and growing client hours.

Qualifications

• Experience in a customer service role with administrative tasks.
• Excellent communication via phone and email.
• Ability to work across multiple computer systems.
• Excellent organisation and prioritisation skills.
• Logical, proactive problem-solving approach.

Responsibilities

• Roster care staff to meet client needs.
• Manage incoming calls and emails with timely responses.
• Adjust rosters quickly to cover last-minute changes.
• Build strong relationships with clients and staff.
• Grow client hours through proactive service.

Skills

Customer service

Communication

Multi-system

Organisation

Problem-solving

Job description

Prestige Inhome Care is seeking a Client Coordinator to support private and government funded clients by rostering care staff and ensuring timely, accurate service. You will manage calls and emails, coordinate rosters, and respond to last-minute changes to maintain continuity of care.

You will build strong relationships with clients and care staff through welfare calls, clear communication, and proactive problem-solving, with a focus on exceptional customer service and growing client hours.