Client Coordinator

Prestige In Home Care; Sydney; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Your Birthday Off

Hybrid working model

5 days paid study leave & mentoring

Job summary

Prestige Inhome Care is seeking a Client Coordinator to support private and government-funded clients by rostering care staff and handling calls and emails. You’ll coordinate rosters, respond to last-minute changes, and build strong relationships with clients, families and staff to ensure continuity of care in a fast-paced environment.

The role focuses on exceptional customer service, efficient administration, and proactive problem-solving, with opportunities to progress to Senior Client

Qualifications

• Customer service and administration experience in the services industry.
• Experience rostering or scheduling.
• Strong communication skills and a professional phone manner.
• Ability to confidently work across multiple computer systems.

Responsibilities

• Manage incoming calls and emails from clients and staff.
• Coordinate rosters and respond quickly to last-minute changes to ensure continuity of care.
• Build strong relationships with clients, families and care staff.

Skills

Customer service

Administration

Rostering

Communication

Multi-system access

Job description

About Us

At Prestige Inhome Care, we’re more than a care provider, we’re a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we’ve proudly delivered high-quality, person-centred care to our communities.

About Us

At Prestige Inhome Care, we’re more than a care provider, we’re a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we’ve proudly delivered high-quality, person-centred care to our communities.

About The Role

As a Client Coordinator, you will play a key role in supporting our private and government funded clients, ensuring their care needs are met through timely, accurate, and responsive rostering of care staff who are the best possible match. This role sits at the heart of daily operations and is ideal for someone who thrives in a fast-paced, high-volume environment. You will manage incoming calls and emails, coordinate rosters, and respond quickly to last-minute changes, including replacing shifts at short notice to ensure continuity of care. You’ll build strong relationships with clients and care staff through regular welfare calls, clear communication, and proactive problem-solving, with a strong focus on customer service and growing client hours.

About You

You’re a service-driven professional who genuinely enjoys supporting people and keeping things running smoothly. You take pride in delivering exceptional customer service and be able to build rapport quickly with clients, families, and care staff. This role will suit you well if you are calm under pressure, able to think on your feet, and confident in manage competing priorities in what can at times be a demanding and reactive environment. What balances these challenges is the knowing that you’re working in a role with purpose and the genuine impact you will make in the lives of elderly and disabled people and their families.

You’ll Also Bring

• Customer service and administration experience gained in the services industry
• Experience rostering or scheduling highly regarded
• Strong communication skills and a professional phone manner
• The ability to confidently work across multiple computer systems
• Excellent organisation skills and the ability to prioritise
• A logical approach
• Experience in or knowledge of the Support at Home and/or NDIS programs is ideal but not essential

If you already have experience working as a Client Coordinator in the home care industry, there is also the opportunity to join us as a Senior Client Coordinator.

WHAT’S IN IT FOR YOU?

We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second-year running, reflecting our supportive, empowering, and values-driven culture.

When You Join Our Team, You Can Enjoy

• Your Birthday Off – celebrate your special day on us
• Hybrid working model – enjoy the flexibility of working from home 2 days per week after completing your initial training period.
• Grow and learn – access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
• A Warm Welcome – tailored onboarding and induction plans
• Give Back – one paid Volunteer Day each year
• Celebrate Together – awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities
• Support When You Need It – confidential counselling through our Employee Assistance Program (EAP)
• Retail Benefits – Discounts available with a wide range of retailers nationwide

This position is offering a full-time equivalent salary between $75k to $80k + super depending on experience.

At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive.