Client Care Coordinator — Hybrid, Growth & Perks

Prestige In Home Care; Sydney; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Your Birthday Off

Hybrid working model

5 days paid study leave & mentoring

Job summary

Prestige Inhome Care is seeking a Client Coordinator to support private and government-funded clients by rostering care staff and handling calls and emails. You’ll coordinate rosters, respond to last-minute changes, and build strong relationships with clients, families and staff to ensure continuity of care in a fast-paced environment.

The role focuses on exceptional customer service, efficient administration, and proactive problem-solving, with opportunities to progress to Senior Client

Qualifications

• Customer service and administration experience in the services industry.
• Experience rostering or scheduling.
• Strong communication skills and a professional phone manner.
• Ability to confidently work across multiple computer systems.

Responsibilities

• Manage incoming calls and emails from clients and staff.
• Coordinate rosters and respond quickly to last-minute changes to ensure continuity of care.
• Build strong relationships with clients, families and care staff.

Skills

Customer service

Administration

Rostering

Communication

Multi-system access

Job description

Prestige Inhome Care is seeking a Client Coordinator to support private and government-funded clients by rostering care staff and handling calls and emails. You’ll coordinate rosters, respond to last-minute changes, and build strong relationships with clients, families and staff to ensure continuity of care in a fast-paced environment.

The role focuses on exceptional customer service, efficient administration, and proactive problem-solving, with opportunities to progress to Senior Client