Client Care Representative

Animal Emergency Australia; Gold Coast City; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Discounts on pet products

EAP and wellbeing initiatives

Career development opportunities

Employee ownership opportunities

Job summary

Animal Emergency Australia Coomera invites you to join our opening team as a Client Care Representative. This brand-new 24/7 emergency hospital on the northern Gold Coast offers permanent part-time and casual opportunities, with shifts including evenings, nights, weekends and public holidays.

You will manage front-of-house operations, coordinating admissions, invoicing and general administration while delivering empathetic, professional care to clients and referring vets.

Qualifications

• Experience in a client service or administrative role, ideally in veterinary care.
• Strong communication and organisational skills.
• High emotional intelligence and resilience in a fast-paced environment.
• Ability to learn new systems quickly and maintain accurate records.
• Availability for evenings, nights, weekends and public holidays.

Responsibilities

• Provide front-of-house service via phone, email, and in person.
• Coordinate admissions and discharges with accurate records.
• Support invoicing, payments and general administration.
• Assist with client follow-ups and promotional activities.
• Participate in team meetings and training initiatives.

Job description

23h ago , from Animal Emergency Australia

Why AES Coomera?

Help shape the future of veterinary care at Coomera, where we are creating an open hospital designed to strengthen the connection between pets, their families, and the veterinary team.

Animal Emergency Service (AES) Coomera is a new, purpose-built 24/7 emergency veterinary hospital being developed on the northern Gold Coast. Through our open hospital approach, we aim to make care more visible, communication more open, and pet owners more involved in their pet's emergency care journey, where safe and appropriate.

Located within the Coomera Home Ideas Centre, the hospital has been thoughtfully designed to deliver exceptional patient care, strengthen connections with pet owners, and foster a collaborative environment for veterinary teams.

About the role

As part of this exciting next chapter, we are seeking Client Care Representatives to join our opening team. Several Permanent part time and casual opportunities available.

Emergency care is about more than clinical treatment. It is also about helping owners understand what is happening, the options available, and what may come next. You will work as part of a team that recognises each client as an integral part of their pet's journey, keeping them informed and inviting appropriate participation in treatment decisions.

What you will be doing

As a Client Care Representative, you will manage front-of-house operations including client communication, scheduling, administration, and patient admissions and discharges.

Your empathy, professionalism, and ability to remain calm under pressure will help create a smooth and compassionate experience for both clients and referring vets.

This is a permanent part times role with a mix of early morning, night, weekend, and public holiday shifts.

Key Responsibilities

• -Provide exceptional service via phone, email, and in person
• -Coordinate patient admissions and discharges with accurate records
• -Support invoicing, payments, and general administration
• -Assist with client follow-ups and promotional activities
• -Communicate with warmth, empathy, and professionalism
• -Participate in team meetings and training initiatives

What We're Looking For

• -Experience in a client service or administrative role ideally in the veterinary industry
• -Strong communication and organisational skills
• -High emotional intelligence and resilience in a fast-paced environment
• -Confident using multiple systems simultaneously, with the ability to quickly learn new technology and maintain accurate records in a fast-paced environment.
• -Availability to work a variety of evenings, nights, weekends, and public holidays

What's in it for you

• -Opportunity to join a brand-new hospital from opening
• -Competitive remuneration package
• -Ongoing professional development and career growth opportunities
• -Access to AEA's national clinical and operational network
• -Employee Assistance Program (EAP) and wellbeing initiatives
• -Discounts of up to 70% on pet products and treatments
• -Fitness Passport membership discounts
• -Employee ownership opportunities

Start January 2027. Questions to *******@aes.email

Additional information

• Join a brand-new emergency hospital from opening
• Permanent part-time and casual opportunities
• Make a difference for pets and their families