Client Care Coordinator I Veterinary Receptionist

VetPartners Australia Pty; South Grafton; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Team incentives

Ongoing development

Job summary

Riverbank Animal Hospital is seeking a part-time Client Care Coordinator / Veterinary Receptionist to warmly welcome clients and support pets and their families. You will work closely with nurses and veterinarians to ensure smooth daily operations, appointment management, and client education in a busy hospital environment.

The role emphasizes outstanding front-of-house service, organisation, and the ability to multi-task in a fast-paced setting, while maintaining privacy and a high standard of

Qualifications

• Direct client-facing experience in veterinary or medical settings.
• Ability to coordinate animal medical cases with the veterinary team.
• Experience managing appointment books and scheduling software.
• Strong ability to engage and educate clients on services and wellness programs.

Responsibilities

• Be the welcoming face of Riverbank Animal Hospital and support clients from first contact.
• Coordinate case flow with veterinary nurses and veterinarians.
• Maintain accurate records, reminders and recalls; protect privacy standards.
• Manage reception area to keep it clean and well presented.
• Assist with social media, campaigns and Google requirements.

Skills

Front of house

Customer service

Communication

Organization

Social media

Client education

Tools

Booking systems

Scheduling software

Digital platforms

Job description

Client Care Coordinator I Veterinary Receptionist

At Riverbank Animal Hospital, we believe the experience we provide our clients is just as important as the care we provide for their pets.

As our large hospital continues to grow, we are excited to share a new part‑time opportunity to join our team. We’re looking for someone who is warm, well organised, compassionate, and genuinely enjoys helping people and pets. If you love building relationships, thrive in a busy environment and want to make a difference every day, we’d love to meet you.

What you’ll be doing

As the welcoming face of Riverbank Animal Hospital, you’ll work closely with another Client Care Coordinator, Veterinary Nurses and Veterinarians to ensure every client feels supported from the moment they contact us.

• Demonstrated experience working in a direct client facing position in a veterinary or medical environment
• Ability to coordinate animal medical cases and priorities with the veterinary team
• Experience managing appointment books and scheduling software
• Ability to engage and educate clients on our services and wellness programs
• Advanced account skills managing estimates, invoicing and payment options
• Maintain standards of care through records, reminders and recalls
• Excellent verbal and written communication with both clients and team members
• Maintaining information and records in accordance with our privacy standards
• Vibrant, compassionate and warm nature to put our clients and pets at ease
• Coordinate our social media, campaigns and google requirements
• Maintain work health and safety compliance with visitors, suppliers and trades
• Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress‑free environment.

About you

• Outstanding front of house and customer service skills
• A friendly and positive attitude, with excellent communication skills
• Excellent organisation, ability to multi‑task with attention to detail
• Demonstrated experience in booking systems, digital platforms and social media
• The ability to remain calm and organised in a fast‑paced environment
• A genuine love of teamwork and animal care.

Why you will love working with us

At Riverbank Animal Hospital, we’re proud of the culture we’ve created. We work hard, support each other, and genuinely enjoy what we do. We believe in kindness, teamwork, and always strive to provide the very best care for our patients and their families.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.

We’d love to hear from you

If this sounds like an opportunity you’ve been looking for, we’d love to hear from you.