Client Care Coordinator I Veterinary Receptionist

VetPartners Australia and New Zealand; Grafton; On-site; AUD 36,000 - 47,000; Part time

Job summary

Riverbank Animal Hospital is seeking a Part-time Client Care Coordinator to warmly welcome clients, manage appointments, and support the veterinary team. You will handle bookings, educate clients on services, and assist with invoicing while maintaining detailed records in a busy hospital environment.

The role requires outstanding front-of-house and customer service skills, excellent organisation, and a friendly, collaborative attitude to ensure a stress-free experience for clients and their pets.

Qualifications

• Demonstrated experience in a direct client facing role in veterinary or medical environment
• Coordinate animal medical cases and priorities with the veterinary team
• Experience managing appointment books and scheduling software
• Engage and educate clients on services and wellness programs
• Advanced account skills managing estimates, invoicing and payment options
• Maintain records, reminders and recalls to standards of care
• Excellent verbal and written communication with clients and team members
• Maintain information and records per privacy standards
• Vibrant, compassionate and warm to put clients and pets at ease
• Coordinate social media, campaigns and Google requirements
• Maintain WHS compliance with visitors, suppliers and trades
• Reception and waiting area kept clean and presentable

Responsibilities

• Greet clients and work with veterinary nurses and veterinarians
• Coordinate appointment bookings and prioritise cases with the team
• Educate clients on services and wellness programs
• Manage estimates, invoicing and payment options
• Maintain accurate records and reminders for clients and pets

Skills

Front of house

Customer service

Organization

Multi-tasking

Booking systems

Social media

Calm under pressure

Teamwork

Tools

Scheduling software

CRM system

Digital platforms

Social media management

Job description

Client Care CoordinatorIVeterinary Receptionist

At Riverbank Animal Hospital, we believe the experience we provide our clients is just as important as the care we providefortheir pets.

As our large hospital continues to grow, we are excited to share a new part-time opportunity to join our team.We're looking for someone who is warm,wellorganised, compassionate, and genuinely enjoys helping peopleand pets. If you love building relationships, thrive in a busy environment and want to make a difference every day, we'd love to meet you.

What you'll be doing

As the welcoming face of Riverbank Animal Hospital, you'll work closely with another Client Care Coordinator, VeterinaryNurses and Veterinarians to ensure every client feels supported from the moment they contact us.

• Demonstrated experience working in a direct client facing position in a veterinary or medical environment
• Ability to coordinate animal medical cases and priorities with the veterinary team
• Experience managing appointment books and scheduling software
• Ability to engage and educate clients on our services and wellness programs
• Advanced account skills managing estimates, invoicing and payment options
• Maintain standards of care through records, reminders and recalls
• Excellent verbal and written communication with both clients and team members
• Maintaining information and records in accordance with our privacy standards
• Vibrant, compassionate and warm nature to put our clients and pets at ease
• Coordinate our social media, campaigns and google requirements
• Maintain work health and safety compliance with visitors, suppliers and trades
• Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.

About you

• Outstandingfront of house andcustomer service skills
• A friendly and positive attitude, with excellent communication skills
• Excellent organisation, ability to multi-task with attention to detail
• Demonstrated experience in booking systems, digital platforms and social media
• The ability to remain calm and organised in a fast-paced environment
• A genuine love ofteamwork and animal care.

Why you will love working with us

At Riverbank Animal Hospital, we're proud of the culture we've created. We work hard, support each other, and genuinely enjoy what we do. We believe in kindness, teamwork, and alwaysstriveto provide the very best care for our patients and their families.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.

We'd love to hear from you

If this sounds like an opportunity you've been looking for, we'd love to hear from you.