Client Care Coordinator

VetPartners Australia and New Zealand; Grafton; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly rate

Ongoing education and professional development

Supportive team culture

Job summary

A leading veterinary services provider in Grafton is seeking a Client Care Coordinator to manage the front desk and enhance the client experience. The role requires excellent communication and organizational skills to greet clients, manage appointments, and ensure a seamless veterinary journey for pets and their owners. You'll be part of a supportive team culture committed to animal care and client satisfaction. Join us for a rewarding career in a passionate environment focused on making a difference.

Qualifications

• Must have customer-facing experience with a veterinary or medical background.
• Exceptional communication skills - verbal, written, and digital required.
• Strong organisational skills and attention to detail necessary.

Responsibilities

• Greeting clients and managing appointments with veterinary team.
• Handling invoicing, payments, and educating clients on services.
• Maintaining accurate records and contributing to client communications.

Skills

Customer-facing experience

Communication

Organisational skills

Multitasking

Compassion

Job description

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Description

Client Care Coordinator – Be the Heart of Our Front Desk!

Description

Client Care Coordinator – Be the Heart of Our Front Desk!

Full Time | Riverbank Animal Hospital, Grafton NSW

Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey.

We’re located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. We’re known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.

About The Role

This isn’t just a reception job - it’s a vital role in our client and patient experience. You’ll manage a dynamic front desk, help coordinate medical cases, and ensure every pet and owner feels welcome, informed, and cared for.

Your Key Responsibilities

• Warmly greeting clients and their pets
• Managing appointments and coordinating daily workflow with the veterinary team
• Handling invoicing, payments, estimates and account queries
• Educating clients on our services, wellness plans, and follow-up care
• Maintaining accurate records, reminders, and privacy standards
• Contributing to social media and client communications
• Ensuring our front of house is well presented
• Supporting workplace safety and smooth day-to-day operations
  
  

What We’re Looking For

• Customer-facing experience with veterinary or medical background
• Exceptional communication skills - verbal, written, and digital
• Strong organisational skills with attention to detail
• Ability to multitask under pressure with a calm, compassionate demeanour
• Confident with scheduling systems and basic account management
• A team player with a genuine passion for animal care
  
  

What We Offer

• Full Time Monday to Friday 0745am to 4pm
• Competitive hour rate and staff benefits
• A social and supportive team culture
• Ongoing education and professional development
• The opportunity to make a real difference in the lives of pets and their people
  
  

Note: Q fever vaccination is required or must be obtained prior to employment.

If you’re ready to join a team where your skills, empathy, and enthusiasm make a daily impact, we’d love to hear from you. Apply Now via the link.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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