Client Care Coordinator

VetPartners Australia and New Zealand

Grafton

On-site

AUD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive hourly rate

Ongoing education and professional development

Supportive team culture

Job summary

A leading veterinary services provider in Grafton is seeking a Client Care Coordinator to manage the front desk and enhance the client experience. The role requires excellent communication and organizational skills to greet clients, manage appointments, and ensure a seamless veterinary journey for pets and their owners. You'll be part of a supportive team culture committed to animal care and client satisfaction. Join us for a rewarding career in a passionate environment focused on making a difference.

Qualifications

Must have customer-facing experience with a veterinary or medical background.
Exceptional communication skills - verbal, written, and digital required.
Strong organisational skills and attention to detail necessary.

Responsibilities

Greeting clients and managing appointments with veterinary team.
Handling invoicing, payments, and educating clients on services.
Maintaining accurate records and contributing to client communications.

Skills

Customer-facing experience

Communication

Organisational skills

Multitasking

Compassion

Job description

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Description

Client Care Coordinator – Be the Heart of Our Front Desk!

Description

Client Care Coordinator – Be the Heart of Our Front Desk!

Full Time | Riverbank Animal Hospital, Grafton NSW

Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey.

We’re located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. We’re known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.

About The Role

This isn’t just a reception job - it’s a vital role in our client and patient experience. You’ll manage a dynamic front desk, help coordinate medical cases, and ensure every pet and owner feels welcome, informed, and cared for.

Your Key Responsibilities

Warmly greeting clients and their pets
Managing appointments and coordinating daily workflow with the veterinary team
Handling invoicing, payments, estimates and account queries
Educating clients on our services, wellness plans, and follow-up care
Maintaining accurate records, reminders, and privacy standards
Contributing to social media and client communications
Ensuring our front of house is well presented
Supporting workplace safety and smooth day-to-day operations

What We’re Looking For

Customer-facing experience with veterinary or medical background
Exceptional communication skills - verbal, written, and digital
Strong organisational skills with attention to detail
Ability to multitask under pressure with a calm, compassionate demeanour
Confident with scheduling systems and basic account management
A team player with a genuine passion for animal care

What We Offer

Full Time Monday to Friday 0745am to 4pm
Competitive hour rate and staff benefits
A social and supportive team culture
Ongoing education and professional development
The opportunity to make a real difference in the lives of pets and their people

Note: Q fever vaccination is required or must be obtained prior to employment.

If you’re ready to join a team where your skills, empathy, and enthusiasm make a daily impact, we’d love to hear from you. Apply Now via the link.

Seniority level