Client Coordinator

Prestige Inhome Care; Sunshine Coast Regional; On-site; AUD 52,000 - 60,000; Part time

Benefits offered by this job

Your Birthday Off

Hybrid working model

Grow and learn

A Warm Welcome

Give Back

Celebrate Together

Support When You Need It

Retail Benefits

Job summary

Prestige Inhome Care is seeking a Client Coordinator to support private and government funded clients by rostering care staff and handling daily communications. The role emphasizes strong customer service, calm handling of shifting priorities, and flexible scheduling within a supportive team.

You’ll build relationships with clients and staff, manage calls and emails, and respond promptly to changes to ensure continuity of care. The position is part-time with potential hybrid arrangements.

Qualifications

• Experience in a customer service role with administrative tasks.
• Strong communication skills and a professional phone manner.
• The ability to confidently work across multiple computer systems.
• Excellent organisation skills and the ability to prioritise.
• A logical approach.
• Experience in or knowledge of the Support at Home and/or NDIS programs is ideal but not essential.

Responsibilities

• Coordinate rosters for care staff to meet client needs.
• Manage incoming calls and emails with a focus on timeliness and accuracy.
• Respond quickly to last-minute changes to ensure continuity of care.
• Build relationships with clients and care staff through welfare calls and clear communication.

Skills

Customer service

Communication

Multi-system work

Organization

Analytical thinking

NDIS knowledge

Job description

• One of AFR Boss Best Places to Work 2 years in a row
• Opportunity to positively impact the lives of people needing home care support
• 30 hours per week - 8.30am to 3.00pm Monday to Friday

Join one of AFR Boss Best Places to Work as a Client Coordinator!

ABOUT US

At Prestige Inhome Care, we’re more than a care provider, we’re a family committed to improving lives by supporting people to remain safe, independent, and comfortable in their own homes. For over 20 years, we’ve proudly delivered high-quality, person-centred care to our communities.

ABOUT THE ROLE

As a Client Coordinator, you will play a key role in supporting our private and government funded clients, ensuring their care needs are met through timely, accurate, and responsive rostering of care staff who are the best possible match.

This role sits at the heart of daily operations and is ideal for someone who thrives in a fast-paced, high-volume environment. You will manage incoming calls and emails, coordinate rosters, and respond quickly to last‑minute changes, including replacing shifts at short notice to ensure continuity of care.

You’ll build strong relationships with clients and care staff through regular welfare calls, clear communication, and proactive problem‑solving, with a strong focus on customer service and growing client hours.

ABOUT YOU

You’re a service-driven professional who genuinely enjoys supporting people and keeping things running smoothly. You take pride in delivering exceptional customer service and be able to build rapport quickly with clients, families, and care staff.

This role will suit you well if you are calm under pressure, able to think on your feet, and confident in manage competing priorities in what can at times be a demanding and reactive environment. What balances these challenges is the knowing that you’re working in a role with purpose and the genuine impact you will make in the lives of elderly and disabled people and their families.

You’ll also bring:

• Experience gained in a customer service position which incorporated administrative tasks
• Strong communication skills and a professional phone manner
• The ability to confidently work across multiple computer systems
• Excellent organisation skills and the ability to prioritise
• A logical approach
• Experience in or knowledge of the Support at Home and/or NDIS programs is ideal but not essential

This position is a permanent part time opportunity that will see you working 8.30am to 3.00pm Monday to Friday with a 30‑minute lunch break. If these hours don’t quite fit your personal commitments, we’re open to discussion!

WHAT’S IN IT FOR YOU?

We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second-year running, reflecting our supportive, empowering, and values‑driven culture.

When you join our team, you can enjoy:

• Your Birthday Off – celebrate your special day on us
• Hybrid working model – enjoy the flexibility of working from home 2 days per week after completing your initial training period.
• Grow and learn – access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
• A Warm Welcome – tailored onboarding and induction plans
• Give Back – one paid Volunteer Day each year
• Celebrate Together – awards nights, Christmas parties, wellness initiatives, guest speakers, and team‑building activities
• Support When You Need It – confidential counselling through our Employee Assistance Program (EAP)
• Retail Benefits – Discounts available with a wide range of retailers nationwide

This position is offering a full-time equivalent salary up to $75k + super (pro rata) depending on experience.

At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive.