Sales Development Representative - Australia/ New Zealand

RemoteCOM LLC; Port Macquarie; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Telstra discounts

Paid parental leave (16 weeks)

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave purchase up to 4 wks

Training & learning programs

Flexible working hours

Recognition programs

Inclusive culture

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant to deliver exceptional in-store experiences, help customers identify the right products and services, and transform their telecommunications journey with thoughtful, knowledgeable guidance.

You will be the go-to tech expert, collaborate with colleagues to reach store targets, enjoy flexible hours and generous benefits, and grow with one of Australia’s most trusted brands. Previous retail experience is helpful but not required.

Qualifications

• Great communication skills and a friendly, helpful attitude.
• Solution-oriented approach to tailoring ideas for customers.
• Demonstrated sales drive with the ability to meet KPIs.
• Willingness to learn about Telstra products and services.
• Resilience and positivity in a busy retail environment.
• Customer-facing experience is a plus but not required.

Responsibilities

• Deliver exceptional customer experiences and help customers find the right products.
• Be the go-to tech expert, staying up-to-date with devices and services.
• Aim to meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with the team to create a welcoming store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Posted today

Employment Type: Permanent

Closing Date: 30 Oct :59pm

Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in‑store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in‑store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution‑Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!