Client & Business Support Officer

ACT Certification Services Pty Ltd; Australian Capital Territory; Vor Ort; AUD 48.000 - 60.000; Vollzeit

Zusammenfassung

ACT Certification Services Pty Ltd is seeking a friendly, on-site administrator to be the welcoming face of our Belconnen office. You will handle visitors, calls and emails, explain our services, and manage bookings and invoices as part of a busy team.

This full-time role offers hands-on experience across client service, bookings, invoicing and project support, with the potential to grow as the company expands.

Qualifikationen

• Confident communicating on the phone, by email and in person.
• Highly organised with a good eye for detail.
• Comfortable using computers and learning new systems.
• Willing to take on First Aid and Fire Warden responsibilities.
• Bonus: studying business administration or a related field.

Aufgaben

• Welcome visitors and answer calls and emails, guiding clients on our services.
• Keep inspection bookings and calendars running smoothly.
• Support project managers with administrative tasks to keep projects on track.
• Prepare invoices and help keep the office organised and connected.
• Perform Fire Warden and First Aid Officer duties.

Kenntnisse

Phone & email communication

Organisational skills

Attention to detail

Computer literacy

Tools

Office software

Jobbeschreibung

A friendly, family-run business looking for a certified people person to grow with us. Come and help us build something great!

Why work with us?

Changing jobs is a big step, so here’s why we think it’s worth it.

We’re ACT Certification, a family-run business that helps people through the building certification process. We’re not a faceless corporate. You’ll be a valued part of a close-knit team, your ideas will be heard, and the work you do will make a real difference to our clients and our people every day.

We’re growing, and we want you to grow with us. This role gives you hands‑on experience across client service, sales, bookings, invoicing and project support, so it’s a genuine stepping stone if you’re studying business administration or keen to build a career in business. Learn our projects and systems from the ground up, and we’ll support you as your skills develop.

You’ll also get:

Monday to Friday hours (no weekends!)

Variety, so no two days are the same

A team that brings people together through regular events and catch‑ups

A little bit about us

We like clear answers, practical solutions and a warm welcome, both for our clients and for each other. We take our work seriously (building certification is important stuff), but we don’t take ourselves too seriously. Expect a friendly chat, a team that has your back and the occasional bad building pun. Consider yourself warned.

What you’ll be doing

This is a full‑time, on‑site role based in our Belconnen office. Because you’ll be the welcoming face of our business, we’re unable to offer remote working arrangements for this position.

As our first point of contact, you’ll lay the foundations for a great client experience. You’ll welcome visitors, answer calls and emails, and help clients understand how our services can support their project, turning enquiries into confirmed work. You’ll keep our inspection bookings and calendars running like clockwork, support our project managers with admin to keep projects on track, prepare invoices, and help keep our office organised and our team connected. You’ll also take on our Fire Warden and First Aid Officer duties.

The kind of person we’re looking for

We care more about your attitude than your résumé. Skills can be taught; a great attitude can’t. You’ll be a great fit if you:

Stay calm and kind when the phones are ringing and the inbox is filling up

Take pride in getting things right and always follow through

Genuinely enjoy helping people and making someone’s day a little easier

Welcome feedback, ask questions and keep learning

Take initiative and love being part of a team

The essentials

We’re keeping this list short on purpose. If you’re close, we’d still love to hear from you.

Confident communicating on the phone, by email and in person

Highly organised, with a good eye for detail

Comfortable using computers and learning new systems

Willing to take on First Aid and Fire Warden responsibilities

Bonus (but not essential): studying business administration or a related field

Ready to build your future?

Every great building starts with solid foundations, and so does every great career. If you’re a people person who wants a role with variety, a team that appreciates you and a business you can grow with, this is your sign.

Need to know more? Email Alex Wrigley, General Manager at ****@actcertification.com.au.

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