Client Experience & Operations Coordinator

ACT Certification Services Pty Ltd; Australian Capital Territory; On-site; AUD 48,000 - 60,000; Full time

Job summary

ACT Certification Services Pty Ltd is seeking a friendly, on-site administrator to be the welcoming face of our Belconnen office. You will handle visitors, calls and emails, explain our services, and manage bookings and invoices as part of a busy team.

This full-time role offers hands-on experience across client service, bookings, invoicing and project support, with the potential to grow as the company expands.

Qualifications

• Confident communicating on the phone, by email and in person.
• Highly organised with a good eye for detail.
• Comfortable using computers and learning new systems.
• Willing to take on First Aid and Fire Warden responsibilities.
• Bonus: studying business administration or a related field.

Responsibilities

• Welcome visitors and answer calls and emails, guiding clients on our services.
• Keep inspection bookings and calendars running smoothly.
• Support project managers with administrative tasks to keep projects on track.
• Prepare invoices and help keep the office organised and connected.
• Perform Fire Warden and First Aid Officer duties.

Skills

Phone & email communication

Organisational skills

Attention to detail

Computer literacy

Tools

Office software

Job description

ACT Certification Services Pty Ltd is seeking a friendly, on-site administrator to be the welcoming face of our Belconnen office. You will handle visitors, calls and emails, explain our services, and manage bookings and invoices as part of a busy team.

This full-time role offers hands-on experience across client service, bookings, invoicing and project support, with the potential to grow as the company expands.