Administration Support Officer Business Services

Country Fire Authority; Melbourne; Hybrid; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work options

Paid parental leave

Generous leave provisions

Emergency Memberlink discounts

Health Ready programs

Flu vaccinations

Member Assistance Program

Job summary

Country Fire Authority (CFA) in Melbourne is seeking a confident administrator to support volunteers, members and visitors at CFA Headquarters in Burwood East. The role focuses on creating a welcoming experience, managing visitor passes, and handling a high volume of inquiries.

You will maintain records, support procurement, and perform basic financial transactions while collaborating with a small team to improve processes and deliver timely, professional service.

Qualifications

• Demonstrated administration experience.
• Excellent computer literacy with MS Office.
• Ability to manage high volume enquiries and maintain records.
• Excellent communication and customer service skills.
• Ability to work in a team with minimal supervision.

Responsibilities

• Visitor management and oversight of 'visitor pass' process
• Manage a high volume of phone and email enquiries
• Coordinate the efficient dispatch and delivery of mail, parcels and other goods
• Order and procure stationery and goods
• Maintain and update processes and work instructions for the business area as required
• Perform basic financial transactions, including purchase orders, receipt, and invoice processing, ensuring compliance with CFA standards
• Records management, data entry and basic financial administration
• Other ad hoc administrative and project improvement tasks as required

Skills

Administration

Customer service

Data entry

Records management

Communication

Time management

Tools

MS Office

Databases

Job description

About this role

• Location | HQ Burwood East
• Full Time | Ongoing
• PTA 2 | $65, pa plus 12% superannuation

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51, volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our page.

About the Role

We are looking for a confident and adaptable administrator to join our team and help create a welcoming experience for volunteers, members and visitors who are at the heart of CFA.

Your responsibilities will include:

• Visitor management and oversight of 'visitor pass' process
• Manage a high volume of phone and email enquiries
• Coordinate the efficient dispatch and delivery of mail, parcels and other goods
• Order and procure stationery and goods
• Maintain and update processes and work instructions for the business area as required
• Perform basic financial transactions, including purchase orders, receipt, and invoice processing, ensuring compliance with CFA standards
• Records management, data entry and basic financial administration
• Other ad hoc administrative and project improvement tasks as required

A detailed position description is attached.

About you

Crucial to your success in this role will be your attention to detail, organisational and time management skills. You will demonstrate sound experience in the following areas:

• Good interpersonal skills and ability to build good working relationships with key stakeholders
• Administration skills and experience
• Excellent computer literacy skills (including MS Office and databases)
• Excellent communication and customer service skills
• Demonstrated organisational and time-management skills
• Ability to work proactively with minimal supervision
• Drafting standard documents, correspondence and reports to a professional standard
• Ability to work within a small and close-knit team with a focus on knowledge sharing

If you are someone who maintains effective and co-operative relationships with internal and external customers and offers excellent customer service by delivering timely and professional responses, this opportunity may be for you. The successful candidate will be located at CFA Headquarters in Burwood East.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 23 November .

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act . You can view our Privacy Statement