Client Services Administrator – Join the Team Protecting What Matters Most

DC Electrical (QLD); Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

DC Smoke Alarms in Kelvin Grove is seeking a Client Services Administrator to support scheduling and coordination for our team protecting homes across QLD, NSW and ACT. You will work closely with our scheduling and field teams to keep appointments running smoothly and keep customers informed.

You will handle tenant emails, confirmations, and rescheduling, maintain accurate access information, and respond to client inquiries.

Qualifications

• At least 12 months' experience in administration, reception or customer service.
• Friendly and confident manner with customers.
• Good attention to detail and the ability to manage a busy inbox.
• Confidence using computers and learning new systems.
• Initiative and a willingness to take ownership of your work.

Responsibilities

• Manage tenant emails, appointment confirmations and rescheduling requests.
• Coordinate appointment changes with the scheduling team.
• Keep property access information accurate and up to date.
• Respond to client enquiries and assist with incoming calls.
• Assist with compliance documentation and homeowner quote follow-ups.
• Pitch in with general office administration when needed.

Skills

Admin experience

Customer service

Attention to detail

Computer literacy

Ownership mindset

Job description

Client Services Administrator – Join the Team Protecting What Matters Most

We're looking for someone to join our administration team at DC Smoke Alarms in Kelvin Grove.

We're a busy, growing business with a great group of people and plenty of personality around the office. We work hard, have a laugh and genuinely look out for each other. We take our work seriously, just not ourselves.

At DC Smoke Alarms, our purpose is to Protect What Matters Most. We work with real estate agencies and homeowners across QLD, NSW and ACT, helping keep homes safe and compliant.

If you're organised, enjoy dealing with people and like being part of a team where everyone pulls their weight, you'll fit right in.

Great team. No corporate nonsense.

We're looking for someone to join our administration team at DC Smoke Alarms in Kelvin Grove.

We're a busy, growing business with a great group of people and plenty of personality around the office. We work hard, have a laugh and genuinely look out for each other. We take our work seriously, just not ourselves.

At DC Smoke Alarms, our purpose is to Protect What Matters Most. We work with real estate agencies and homeowners across QLD, NSW and ACT, helping keep homes safe and compliant.

If you're organised, enjoy dealing with people and like being part of a team where everyone pulls their weight, you'll fit right in.

The role

You'll work closely with our scheduling and field teams to keep appointments running smoothly and customers informed.

You'll have your own responsibilities, established processes and the support to do your job well.

Your day-to-day will include:

• Managing tenant emails, appointment confirmations and rescheduling requests

• Working with our scheduling team to coordinate appointment changes

• Keeping property access information accurate and up to date

• Responding to client enquiries and helping answer incoming calls

• Assisting with compliance documentation and homeowner quote follow-ups

• Pitching in with general office administration when needed

Who we're looking for

You don't need to know anything about smoke alarms. We'll teach you that.

We're more interested in finding someone with the right attitude who takes pride in their work.

You'll need:

• At least 12 months' experience in administration, reception or customer service

• A friendly and confident manner with customers

• Good attention to detail and the ability to manage a busy inbox

• Confidence using computers and learning new systems

• Initiative and a willingness to take ownership of your work

A good sense of humour will definitely help around here!

Experience in real estate or property management is a bonus, but not essential.

Why work with us?

Good people, good atmosphere. There's plenty of banter around the office, and we're a team that backs each other up when things get busy.

Approachable management. Ideas are welcome, and we'd rather have a conversation than send five emails about something.

Proper training and support. You'll have clear responsibilities and the opportunity to learn the technical side of smoke alarms, including basic troubleshooting and compliance requirements.

A growing business. We're always looking for better ways to do things, and we value people who want to contribute rather than just follow a process.

Sound like your kind of workplace?