Client and Operations Manager

AussieOs Global Mobility; City Of Melville; On-site; AUD 90,000 - 130,000; Full time

Job summary

AussieOs Global Mobility is seeking an Operations Manager in Western Australia. You will manage client relationships and provide hands-on relocation and employee housing support, while leading the national team and overseeing daily operations, budgets and productivity.

You will drive CRM implementation with external providers and push process improvements through technology, automation and responsible AI use. A proactive, people-focused leader with strong organisational skills is essential.

Qualifications

• High-level, hands-on technology skills and CRM implementation experience are essential.
• Strong client service, administration or operations experience in a busy environment.
• Excellent organisation and the ability to manage competing priorities.
• A current driver’s licence and reliable vehicle.
• Background may be in relocation, real estate, hospitality, HR or another client-facing industry.

Responsibilities

• Manage client relationships and provide hands-on relocation and employee housing support.
• Lead our national team, coordinate workloads and drive service quality.
• Oversee daily operations, budgets and productivity.
• Lead CRM and relocation software implementation with external providers.
• Improve processes through technology, automation and effective, responsible use of AI.

Skills

CRM implementation

Team leadership

Client relations

Job description

Great with people, highly skilled with technology and someone who gets things done?

Join an award-winning, WA-owned business with over 16 years' experience helping people find a home and settle across Australia.

We're looking for someone with strong client services, administration and operations skills who enjoys taking ownership, supporting a team and improving how things work.

The role

Working closely with our Managing Director, you'll:

Manage client relationships and provide hands-on relocation and employee housing support.

Lead our national team, coordinate workloads and drive service quality.

Oversee daily operations, budgets and productivity.

Lead CRM and relocation software implementation with external providers.

Improve processes through technology, automation and effective, responsible use of AI.

About you

High-level, hands-on technology skills and CRM implementation experience are essential. You can introduce new systems, improve workflows and help others use technology confidently.

You'll also bring:

Strong client service, administration or operations experience in a busy environment.

Excellent organisation and the ability to manage competing priorities.

A practical, people-focused approach, commercial awareness and team leadership skills.

A current driver's licence and reliable vehicle.

Your background may be in relocation, real estate, hospitality, HR or another client-facing industry. A previous management title isn't essential if you can demonstrate the capability and initiative to lead.

Enjoy meaningful work, a supportive team, structured handover and mentoring, and the opportunity to shape how our business operates.

Daily hours are agreed across Monday-Friday, with reimbursement for approved work-related vehicle use. Occasional agreed after-hours flexibility may be required.

Come be someone’s friend on the ground.

What can I earn as an Operations Manager