Property Partnerships & Operations Lead

Pathfinder Recruitment; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Performance bonus

Superannuation

Flexible working

Job summary

Pathfinder Recruitment is seeking a commercially minded property professional to own day-to-day operations across client relationships, new enquiries, scheduling and service delivery. You will drive bookings, coordinate inspectors and manage quotes and invoices while maintaining strong communication with real estate agents and other property professionals.

You will partner with the Director to ensure outstanding client service, convert enquiries into confirmed bookings and continuously improve

Qualifications

• Experience in property or real estate is essential.
• Experience in client services, operations, scheduling or a similar service-based role.
• Strong relationship-building and communication skills.
• Commercial mindset with ability to convert enquiries into bookings.
• Excellent organisational skills and ability to manage competing priorities.
• Proactive, autonomous worker comfortable with ownership.

Responsibilities

• Build and maintain strong client relationships with real estate agents, conveyancers, solicitors and other property professionals to encourage repeat and referral business.
• Manage inbound enquiries, respond to quotes and follow-ups, and convert opportunities into bookings.
• Oversee daily inspection bookings, allocate inspectors, manage scheduling changes and ensure time-sensitive requests are handled efficiently.
• Maintain oversight of the shared inbox, prioritise urgent matters and coordinate outsourced administration to ensure tasks are completed accurately and on time.
• Maintain accurate client and booking records, manage quotes, invoices and outstanding actions, and use CRM and operating systems confidently.
• Identify opportunities to improve workflows, service delivery and enquiry conversion, taking a proactive approach to resolving issues before they affect clients.

Skills

Property industry experience

Client relationship building

Operations coordination

Sales / business development

Tools

CRM software

Scheduling software

Job description

• $85,000 + Super + Performance Bonus
• Sydney Location / Mostly WFH
• This role requires you have worked within Property previously

Take ownership. Build relationships. Drive results.

Are you an organised, commercially minded property professional who enjoys building relationships, converting opportunities and keeping operations running smoothly?

This is an exciting opportunity to join a growing property services business in a hands‑on role where you’ll take ownership of day‑to‑day operations across client relationships, new enquiries, scheduling and service delivery.

Working closely with the Director, you’ll play a key role in ensuring clients receive outstanding service, opportunities are converted into bookings, and the operation runs efficiently.

This is a position for someone who enjoys autonomy, takes initiative and thrives on making things happen.

The Opportunity This role offers the opportunity to step beyond traditional administration and take genuine ownership of a business operation.

You’ll work across client relationship management, business development, operational coordination and process improvement, with the autonomy to identify issues, solve problems and improve how things are done.

• Client Relationships: Build and maintain strong relationships with real estate agents, conveyancers, solicitors and other property industry professionals, encouraging repeat and referral business.
• Enquiry Management & Sales: Manage inbound enquiries, respond to quotes and follow‑ups, and convert suitable opportunities into confirmed bookings.
• Operational Coordination: Oversee daily inspection bookings, allocate inspectors, manage scheduling changes and ensure time‑sensitive requests are handled efficiently.
• Workflow Management: Maintain oversight of the shared inbox, prioritise urgent matters and coordinate outsourced administration to ensure tasks are completed accurately and on time.
• Systems & Administration: Maintain accurate client and booking records, manage quotes, invoices and outstanding actions, and confidently use CRM and operational systems.
• Continuous Improvement: Identify opportunities to improve workflows, service delivery and enquiry conversion, taking a proactive approach to resolving issues before they affect clients.

About You

You’re a proactive and resourceful professional who enjoys variety, takes ownership and can confidently balance customer service, sales and operational responsibilities.

To be successful, you’ll bring:

• Previous experience in the property or real estate industry — essential.
• Experience in client services, property operations, administration, scheduling or a similar service‑based role.
• Strong relationship‑building and communication skills, with the confidence to engage with property industry stakeholders.
• A commercial mindset and the ability to convert enquiries or warm leads into bookings or sales.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities.
• Strong problem‑solving skills and the initiative to follow matters through to completion.
• Confidence using business systems, CRM platforms, websites and customer portals, with the ability to learn new technology quickly.
• The ability to work autonomously while maintaining a high standard of service and accountability.

Why Consider This Opportunity?

• Competitive package: $85,000 + superannuation, plus a performance bonus.
• Flexible working: Sydney-based or remote working arrangements.
• Real ownership: Take responsibility for the day‑to‑day operation rather than being confined to a traditional administrative role.
• Variety: Combine property industry relationships, business development, scheduling and operations.
• Make an impact: Work closely with the Director and contribute directly to client satisfaction, business growth and operational efficiency.