Operations Manager - Property

Buxton Pratt Consulting Pty Ltd; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible hours

Office-based role

Job summary

Buxton Pratt Consulting Pty Ltd is representing a leading Melbourne real estate group seeking an experienced Operations Manager - Property. The role oversees day-to-day operations of a boutique office, coordinating departments, optimising processes and upholding service excellence.

With 5+ years in operations management within real estate, you will lead admin teams, manage budgets, ensure compliance, and drive efficiency while maintaining high client satisfaction.

Qualifications

• 5+ years' experience in operations management in real estate or property.
• Proven track record managing administrative teams and delivering operational excellence.
• Strong knowledge of property industry processes, regulations and compliance.
• Excellent organisational and project management skills; multi-priority capability.
• Proficiency in property software and Microsoft Office Suite.
• Strong financial acumen with budget management and cost control.
• Excellent communication and interpersonal skills across all levels.
• Detail-oriented with accuracy in administrative processes.
• Knowledge of real estate compliance and property transactions is desirable.

Responsibilities

• Oversee and manage all day-to-day operational activities, ensuring efficiency and compliance with company standards.
• Coordinate and supervise administrative teams and support staff, providing clear direction, mentoring and performance management.
• Develop, implement and maintain operational policies, procedures and systems to enhance productivity and consistency.
• Monitor operational performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Manage budgets and control operational expenses whilst maintaining quality service delivery.
• Liaise with internal departments and external stakeholders to ensure smooth coordination of property-related activities and transactions.
• Ensure compliance with relevant property legislation, regulations and industry standards.
• Manage office facilities, resources and equipment to maintain a professional working environment.
• Implement process improvements and best practices to enhance operational efficiency and reduce costs.
• Support business continuity planning and risk management initiatives.

Skills

Operations management

Budget management

Team leadership

Property software

Microsoft Office

Regulatory compliance

Communication skills

Problem solving

Attention to detail

Tools

Property software

Microsoft Office Suite

Job description

Our client, based in Melbourne's Eastern suburbs, is a leading real estate company dedicated to delivering exceptional service and innovative solutions across the real estate sector. Priding themselves on their commitment to excellence, client satisfaction, and creating a workplace where talented professionals can thrive and develop their careers.

About the role

Currently seeking an experienced Operations Manager - Property to join the team in Melbourne's Eastern suburbs. This is a full-time position, however shorter hours will certainly be considered, that plays a critical strategic role within our organisation. As Operations Manager, you will be responsible for overseeing the efficient day-to-day operations of their boutique real estate office, ensuring seamless coordination between departments, optimising processes, and maintaining the highest standards of service delivery. This role is integral to supporting the growth and success of the business and will have a direct impact on our operational excellence and client satisfaction.

Key responsibilities

• Oversee and manage all day-to-day operational activities, ensuring efficiency and compliance with company standards
• Coordinate and supervise administrative teams and support staff, providing clear direction, mentoring and performance management
• Develop, implement and maintain operational policies, procedures and systems to enhance productivity and consistency
• Monitor operational performance metrics and KPIs, identifying areas for improvement and implementing corrective actions
• Manage budgets and control operational expenses whilst maintaining quality service delivery
• Liaise with internal departments and external stakeholders to ensure smooth coordination of property-related activities and transactions
• Ensure compliance with relevant property legislation, regulations and industry standards
• Manage office facilities, resources and equipment to maintain a professional working environment
• Implement process improvements and best practices to enhance operational efficiency and reduce costs
• Support business continuity planning and risk management initiatives

What we’re looking for

• 5+ years' experience in operations management, preferably within the real estate, property or property administration sector
• Proven track record of successfully managing administrative teams and delivering operational excellence
• Strong knowledge of property industry processes, regulations and compliance requirements
• Excellent organisational and project management skills with the ability to manage multiple priorities simultaneously
• Proficiency in property software, Microsoft Office Suite and digital systems
• Strong financial acumen with experience in budget management and cost control
• Excellent communication and interpersonal skills with the ability to work effectively across all levels of the organisation
• Problem-solving mindset with a proactive approach to identifying and implementing improvements
• High attention to detail and commitment to accuracy in administrative processes
• Knowledge of real estate compliance, property transactions and administrative best practices is desirable

What we offer

Our client is committed to supporting the wellbeing and career development of their team. A generous remuneration package will be offered to the successful candidate and while this role is office based, shorter hours and flexibility will be considered for the right candidate. A collaborative work environment where your contributions are valued and a long term, positive team culture, makes this role a great career move. Ideal role for those from a strong real estate administration background and looking for a new challenge, close to home.