Client Ambassador - International Luxury Brand

Miller Leith; Sydney; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression opportunities

Job summary

Miller Leith in Sydney is seeking a Client Ambassador to deliver exceptional luxury experiences and drive boutique performance. You will develop relationships with VIP and high-net-worth clients, provide expert styling and product advice, and mentor the team to uphold the highest luxury standards.

You will lead client outreach, appointments, and clienteling, building a robust portfolio in CRM, and contribute to achieving sales targets while representing a prestigious global fashion house.

Qualifications

• Experience in luxury retail or premium fashion environments.
• Proven ability to develop client portfolios and meet sales targets.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver an elevated and personalised luxury client experience at every interaction
• Build, develop, and maintain long-term relationships with VIP and high-value clients
• Drive sales performance through proactive client outreach, appointments, and networking
• Achieve and exceed individual and boutique sales targets and KPI's
• Utilise CRM tools to develop a strong client portfolio and generate repeat business
• Support the boutique leadership team in driving a high-performance culture
• Mentor and coach team members through best-practice clienteling and sales techniques

Skills

VIP clienteling

Luxury retail

Sales targets

Job description

The Company

Our client is a world-renowned luxury fashion house celebrated for its innovation, creativity, and influential position within the global luxury market. This is an opportunity to join a leading boutique environment where service excellence, client relationships, and commercial success are at the heart of the business.

The Role

As a Client Ambassador, you will play a key role in delivering exceptional client experiences while driving boutique performance. Acting as a brand ambassador, you will develop long-term relationships with VIP and high-net-worth clients, provide expert styling and product advice, and contribute to achieving ambitious sales targets. You will also support the wider team through your leadership, clienteling expertise, and commitment to maintaining the highest luxury retail standards.

Key Responsibilities

• Deliver an elevated and personalised luxury client experience at every interaction
• Build, develop, and maintain long-term relationships with VIP and high-value clients
• Drive sales performance through proactive client outreach, appointments, and networking
• Achieve and exceed individual and boutique sales targets and KPI's
• Utilise CRM tools to develop a strong client portfolio and generate repeat business
• Support the boutique leadership team in driving a high-performance culture
• Mentor and coach team members through best-practice clienteling and sales techniques

Skills and Experience

You will possess a proven track record within luxury retail, premium fashion, jewellery, watches, or other high-end client-facing environments. You are passionate about building meaningful client relationships and thrive when delivering personalised experiences for discerning clientele. Strong commercial acumen, excellent communication skills, and a results-driven mindset will be key to your success. Experience working with VIP clients, developing client portfolios, and achieving sales targets within a luxury environment will be highly regarded.

Benefits

• Joining this prestigious luxury house offers the opportunity to represent one of the most sought-after brands in fashion. This role also offers excellent career progression opportunities within a globally recognised luxury group, competitive remuneration, and the opportunity to build a successful long-term career in luxury retail.