Contact Centre Officer

Michael Page Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Michael Page Australia is partnering with a globally recognised luxury brand to hire a Client Relations Centre Brand Ambassador in Sydney. You will engage customers via phone, email, live chat and social media, delivering premium service and sales support across multiple channels.

We seek a polished professional with fluent English and Mandarin, strong communication skills, and experience in luxury retail or premium customer service.

Qualifications

• Experience in luxury retail or premium customer service.
• Strong customer service and sales mindset.
• Excellent verbal and written communication skills.
• Fluent in English and Mandarin.
• Detail-oriented and able to manage customer information accurately.
• Experience with CRM platforms; Salesforce or SAP CRM preferred.
• Flexible to work weekends/public holidays as required.

Responsibilities

• Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
• Support online and telephone sales activities to achieve business objectives.
• Deliver exceptional customer service aligned with premium brand standards.
• Capture and maintain accurate customer information across CRM and internal systems.
• Collaborate with internal teams to support after-sales service and repair enquiries.
• Identify customer feedback trends and communicate insights to leadership.
• Escalate system issues and contribute to continuous improvement initiatives

Skills

Customer service

Sales mindset

Communication skills

English & Mandarin

Tools

Salesforce

SAP CRM

Job description

• Opportunity to represent a prestigious international luxury brand
• Career development within a global organisation.

About Our Client

Join a globally recognised luxury brand and become the voice of an exceptional customer experience. We are seeking a polished, customer-focused Client Relations Centre Brand Ambassador to deliver premium service and sales support across multiple digital and communication channels. This is an exciting opportunity to work within a prestigious international organisation, engaging with customers through phone, email, live chat and social media while representing a world-class brand known for its heritage, craftsmanship and commitment to excellence.

Job Description

• Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
• Support online and telephone sales activities to achieve business objectives.
• Deliver exceptional customer service aligned with premium brand standards.
• Capture and maintain accurate customer information across CRM and internal systems.
• Collaborate with internal teams to support after-sales service and repair enquiries.
• Identify customer feedback trends and communicate insights to leadership.
• Escalate system issues and contribute to continuous improvement initiatives

The Successful Applicant

You are passionate about delivering exceptional customer experiences and thrive in a fast-paced, customer-centric environment. You bring strong communication skills, professionalism and a genuine desire to build meaningful client relationships.

• Previous experience in luxury retail, premium customer service, contact centres or e-commerce environments.
• Strong customer service and sales mindset.
• Excellent verbal and written communication skills.
• Fluent English and Mandarin language skills.
• Strong attention to detail and ability to manage customer information accurately.
• Comfortable using CRM and customer service platforms; Salesforce and SAP CRM experience highly regarded.
• Flexible to work shifts, including weekends and public holidays as required.

What's on Offer

• Opportunity to represent a prestigious international luxury brand.
• Supportive and collaborative team environment.
• Career development within a global organisation.
• Exposure to premium client engagement and sales channels.
• Centrally located Sydney office.