Senior Client Advisor | Luxury Retail

Talent Connect Australia; Sydney; Sur place; AUD 70 000 - 95 000; Plein temps

Résumé du poste

Talent Connect Australia in Sydney seeks a Senior Client Advisor to drive premium client experiences, exceed sales targets, and support boutique operations. You will steward high-value client engagement and CRM activities to foster loyalty across the store network.

With 3–5 years in luxury retail, you will mentor team members, manage client escalations, and contribute to a culture focused on craftsmanship, training, wellbeing and professional growth.

Qualifications

• 3–5 years’ experience in luxury retail, ideally within a Senior Client Advisor, Team Leader or Assistant Store Manager capacity.
• Proven ability to achieve sales targets and contribute to overall store performance.
• Confident managing the sales floor, supporting team members and handling client escalations.
• Strong clienteling, CRM and relationship management skills.
• Excellent communication skills, a commercial mindset and a passion for delivering exceptional service.

Responsabilités

• Achieve individual sales targets and KPIs while driving client engagement, retention and repeat business.
• Develop lasting client relationships through proactive outreach, personalised appointments and CRM activities.
• Support daily boutique operations, including opening and closing procedures and sales floor management.
• Provide day-to-day support to the retail team, helping maintain premium service standards and an elevated client experience.
• Act as the escalation point for client enquiries or concerns when the Team Manager is unavailable.
• Monitor sales performance and client development activity to identify opportunities for growth.

Connaissances

Luxury retail experience

Sales targets

Clienteling/CRM

Communication skills

Team support

Outils

CRM software

Description du poste

About the opportunity

We have several exciting opportunities for Senior Client Advisors to join a globally recognised luxury retail business, celebrated for its craftsmanship, premium products and exceptional customer experience. Combining individual sales performance with additional boutique operations and team support, these roles are suited to experienced luxury retail professionals who can deliver outstanding client experiences while supporting the smooth day-to-day running of their stores.

Key responsibilities

• Achieve individual sales targets and KPIs while driving client engagement, retention and repeat business.
• Develop lasting client relationships through proactive outreach, personalised appointments and CRM activities.
• Support daily boutique operations, including opening and closing procedures and sales floor management.
• Provide day-to-day support to the retail team, helping maintain premium service standards and an elevated client experience.
• Act as the escalation point for client enquiries or concerns when the Team Manager is unavailable.
• Monitor sales performance and client development activity to identify opportunities for growth.

About you

• 3–5 years’ experience in luxury retail, ideally within a Senior Client Advisor, Team Leader or Assistant Store Manager capacity.
• Proven ability to achieve sales targets and contribute to overall store performance.
• Confident managing the sales floor, supporting team members and handling client escalations.
• Strong clienteling, CRM and relationship management skills.
• Excellent communication skills, a commercial mindset and a passion for delivering exceptional service.

Key performance indicators

• Individual monthly sales targets and designated product sales.
• Proactive client outreach through calls and messages.
• Minimum of one client appointment per day.
• Client engagement, retention and relationship development.

The opportunity

• Competitive salary and attractive employee benefits.
• Join a globally recognised luxury retail business.
• Access ongoing training, mentoring and career development.
• Collaborate with regional and international teams.
• Be part of a supportive culture focused on wellbeing, innovation and professional growth.