Client Advisor - PAC - Copy

Sercanto; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Paspaley, the iconic Australian luxury brand, is expanding with a new Pacific Fair Boutique on the Gold Coast. We are seeking enthusiastic Client Advisors (Full-Time) to welcome clients and deliver exceptional experiences.

Join a brand with global recognition, ongoing luxury service training, and a supportive team culture. You will engage with clients, share the craftsmanship behind pieces, and help maintain impeccable presentation and CRM.

Qualifications

• Experience in luxury or premium retail.
• Impeccable presentation and communication.
• Interest in fine jewellery and craftsmanship.
• Reliable and flexible across trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well-prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow-up.
• Keep the boutique ready with accurate CRM, well-prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail

Client service

Premium presentation

Job description

Job Description

Introduction

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for enthusiastic and service-driven Client Advisors (Full-Time) to become part of the founding team at our brand-new Pacific Fair Boutique, opening on the Gold Coast in December 2026.

Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well-prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow-up.
• Keep the boutique ready with accurate CRM, well-prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high-touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Skills And Experiences

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.