Client Advisor

Paspaley Pearls; City of Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Luxury service training

Inclusive team culture

Clear career pathways

Job summary

Paspaley, the iconic Australian luxury brand, is seeking passionate Client Advisors to join our Brisbane team. In this role you will welcome clients, present fine jewellery with grace, and create memorable shopping experiences.

You will share the craftsmanship behind each piece, manage appointments, and build lasting relationships through thoughtful outreach. We seek composure, excellent presentation, and genuine enthusiasm for luxury service.

Qualifications

• Experience in luxury or premium retail, hospitality, or high-touch client service.
• Composed presence, impeccable presentation, and clear communication.
• Curiosity about craftsmanship and interest in fine jewellery.
• Reliable and flexible across boutique trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share craftsmanship and story behind each piece with authenticity and grace.
• Host well-prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow-up.
• Keep the boutique ready with accurate CRM, well-prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail experience

High-touch service

Impeccable presentation

Communication skills

Job description

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautifulpearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for passionate Client Advisorsto join our high-performing Brisbaneteam.

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointmentsfrom welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach andtimelyfollow‑up.
• Keep the boutique ready withaccurateCRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.