Client Advisor

Paspaley; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Paspaley in Melbourne is seeking a Client Advisor to join our luxury sales team. You will welcome clients, present pieces, and offer a personalised service that reflects our craftsmanship and brand heritage.

The role requires experience in luxury retail, impeccable presentation, and flexible hours to suit boutique trading. You will build lasting relationships, manage appointments, and contribute to a premium customer experience.

Qualifications

• Experience in luxury or premium retail, hospitality, or high-touch client service.
• Impeccable presentation and clear communication.
• Flexibility across boutique trading hours and reliability.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury/premium retail experience

Client service excellence

Composed presentation

Attention to craftsmanship

Reliability & flexibility

Job description

Job Type: Permanent - Full Time

Location: Melbourne

Job Category: Sales

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world.

We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for a passionate Client Advisor to join our high-performing team.

Job Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Desired Skills And Experience

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.