Client Advisor - PAC

Paspaley Pearls; City of Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Paspaley Pearls is launching a brand-new Pacific Fair Boutique on the Gold Coast, and we are seeking enthusiastic, service-driven Client Advisors (Full-Time) to join our founding team. This role focuses on luxury customer experiences, high-touch service, and presenting exquisite jewellery in a refined setting.

You will host appointments, share craftsmanship stories, and build lasting relationships through thoughtful outreach and timely follow-up, while maintaining impeccable presentation and CRM

Qualifications

• Experience in luxury or premium retail, hospitality, or high-touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and genuine interest in fine jewellery.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail

Customer service

Excellent communication

Education

Hospitality/retail training

Tools

CRM software

POS systems

Job description

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautifulpearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for enthusiastic and service-driven Client Advisors (Full-Time) to become part of the founding team at our brand-new Pacific Fair Boutique, opening on the Gold Coast in December 2026.

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timelyfollow‑up.
• Keep the boutique ready with accurateCRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.