Client Advisor

Paspaley Pearls; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Paspaley Pearls is seeking a passionate Client Advisor to join our high-performing team in Melbourne. You will create warm experiences, share the artistry behind our pieces, and host curated appointments with elegance and care.

We value a composed presence, impeccable presentation, and genuine interest in fine jewellery. Be ready to engage with luxury clientele during boutique trading hours and contribute to a supportive team culture.

Qualifications

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail

Client service

Communication

Flexibility

Job description

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautifulpearls in the world. We are a leader in contemporary pearl jewellery design, with ourdistinctive collections available through Paspaley boutiques and eBoutique.

We are looking for a passionate Client Advisor tojoin our high-performing team.

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointmentsfrom welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach andtimelyfollow‑up.
• Keep the boutique ready withaccurateCRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.