Client Care Representative - Cairns | PT

Sonova Group; Cairns Regional; On-site; AUD 37,000 - 46,000; Part time

Benefits offered by this job

Performance bonuses

Salary packaging

Employee discounts

Wellbeing program

LinkedIn Learning

Career development

Company culture

Job summary

Sonova’s Cairns hearing clinic is seeking a dedicated Client Care Representative to join on a permanent part‑time basis (22.8–30 hours per week). You will greet clients, schedule appointments, support clinicians, and help run the day‑to‑day operations with a focus on exceptional service for an older client base.

Benefits include base salary plus monthly bonuses, salary packaging options, and employee discounts.

Qualifications

• Face-to-face customer service experience.
• Administration experience.
• Excellent communication and active listening.
• Resilience, self-motivation and energy.
• Strong organisational and time management skills.
• Ability to work autonomously and in a team.
• Willingness to learn about hearing aids features and basic maintenance.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to clinicians (audiologists/audiometrists).
• Handling daily clinic operations including opening/closing procedures.
• Managing the clinic phone line and shared email inbox.
• Billing clients and processing payments.
• Learning and using a range of software and applications.

Skills

Customer service

Administration

Communication

Time management

Organisational skills

Autonomy

Teamwork

Job description

Select how often (in days) to receive an alert:

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Cairns, Australia

Client Care Representative - Cairns | PT

165777

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinic inCairns, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent part‑time position offering 22.8 to 30 hours per week. Hours can be worked as full days or spread across 5 shorter days, depending on your availability and business needs. Additional hours may be available to support leave coverage when required.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day‑to‑day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self‑motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people‑centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

#LI-APL #MedicalAdmin #ClientCare #Part-Time

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.